Dominic Njiru

DOMINIC M. NJIRU VIRTUAL ASSIS TA NT || A DMINISTRA TIVE AS SISTA NT|| EXECUTIVE SUPPORT PROFESSIONAL SUMMARY Experienced Virtual Assistant with a strong track record in remote administrative support, contributing to a 15% increase in overall productivity at MUZM GALLERY through effective calendar management and streamlined operations. Proven expertise in optimizing filing systems and fostering positive stakeholder relationships. BSC in Human Resource Management from Jomo Kenyatta University of Agriculture and Technology, complemented by a Virtual Assistant certification from the ALX Programme. Accomplished in market research and revenue growth strategies, demonstrated by a 25% efficiency boost at THE ROOM. Adept at seamlessly integrating administrative proficiency with a comprehensive understanding of human resource principles. Ready to bring a dynamic skill set and commitment to success in a collaborative organizational setting. -- Kenya SKILLS   EDUCATION AND PROFESSIONAL BACKGROUND  Jomo Kenyatta University of Agriculture and Technology - Juja, Kiambu; 11/09/2020 – 2023; BSC in Human Resource Management. WORKING EXPERIENCE Virtual Assistant; 4/2023-12/2023 MUZM GALLERY –remote Key contributions  Elevated Productivity: Provided personalized administrative support to the founder of Muzm Gallery, resulting in a 15% increase in overall productivity through effective calendar management, appointment scheduling, and meeting coordination.  Operational Efficiency: Spearheaded the optimization of office operations by implementing efficient filing systems and document management protocols, leading to a 25% reduction in retrieval time and enhancing overall workflow.  Positive Stakeholder Relationships: Acted as the key liaison between internal teams and external stakeholders, fostering positive relationships with vendors, clients, and partners, ensuring smooth communication and collaboration.  Strategic Insights: Conducted market research and analysis in the eyewear industry, delivering valuable insights that contributed to strategic decision-making and product development, enhancing the company's competitive edge.  Cost Savings and Financial Management: Streamlined expense tracking and budget management processes, resulting in a 10% reduction in unnecessary expenditures, demonstrating a keen focus on financial efficiency and resource optimization.     Virtual Assistance: Proficient in providing remote administrative support, demonstrating skills in calendar management, appointment scheduling, and effective document organization to enhance overall productivity. Operational Efficiency: Adept at optimizing virtual office operations by implementing streamlined filing systems and document management protocols, leading to a 25% reduction in retrieval time and improved workflow. Stakeholder Communication: Experienced in fostering positive relationships with internal teams, clients, and partners, acting as a key liaison to ensure smooth communication and collaboration in a virtual environment. Task Prioritization: Skilled in managing priorities and tasks efficiently, contributing to a 15% increase in overall productivity through effective time management and task coordination. Tech-Savvy: Proficient in utilizing virtual tools and platforms for seamless communication, collaboration, and project management to enhance virtual office efficiency. Detail-Oriented Administrative Support: Meticulous attention to detail in administrative tasks, including data management, calendar accuracy, and document Administrative Assistant 1/2022-3/2023 THE ROOM – (remote) Nairobi, Kenya Key contributions  Operational Efficiency Boost: Developed and implemented new administrative processes that led to a remarkable 25% increase in overall efficiency and productivity across the organization, demonstrating a proactive approach to process optimization.  Flawless Calendar Management: Successfully managed complex calendars for senior executives, coordinating over 100 meetings per month with 100% accuracy, ensuring seamless scheduling and contributing to effective time management.  Revenue Growth Through Market Insights: Conducted extensive market research and analysis, identifying new business opportunities that resulted in a 10% increase in revenue, showcasing a strategic understanding of market dynamics and potential growth areas.  Exceptional Executive Travel Coordination: Coordinated all travel arrangements for executives, earning a 100% satisfaction rating from all executives by efficiently managing flights, hotels, and transportation, minimizing disruptions and optimizing travel experiences.  Precision in Data Management: Maintained and organized confidential client information, achieving a 98% accuracy rating during audits, demonstrating meticulous attention to detail and ensuring data integrity, which is crucial for maintaining client trust and compliance. VOLUNTEER WORK Medito Foundation – Remote; 4/2022-PRESENT Non- Profit Organization  Worked as a volunteer to conduct extensive research on the Internet to help with providing factual statistics into the articles/blogs.  Developed content for blogs, articles, product descriptions, social media, and the company website.  Assisted the marketing team in developing content for advertising campaigns.  Proofread content for errors and inconsistencies.  Edited and polished existing content to improve readability.  Conducted keyword research and using SEO best practices to increase traffic to the company website. CERTIFICATIONS  ALX PROGRAMME - Virtual assistant ; 3/2021 - 4/2021   organization, ensuring precision and reliability. Remote Collaboration: Experienced in coordinating virtual meetings, managing executive travel arrangements, and providing comprehensive remote support to optimize virtual work experiences. Adaptability: Demonstrated flexibility and adaptability in a virtual work environment, swiftly adjusting to new technologies and evolving administrative requirements to ensure continued efficiency and effectiveness.