Dominic Marian

Dominic Marian Phone : - Email :-linkedin.com/in/dominic-marian-aa Skype : dominic.marian Career Objective Experienced: Customer service professional with 8+ years in call centers and Remote Working. Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span. Professional Experience Remotely Worked for Worked as a Customer Support Associate for Driver’s License Services LLC, Based United States. 05 February 2018 – 15 May 2020 Handle 100+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. Answering Customer Queries regarding purchase made and guiding them In regards to their Driver’s License and Vehicle Permits. Worked as a Credit Analyst for CreditUs, Based United States. 01 June 2016 – 31 January 2018. Working on getting the clients credit score upgraded by working on their credit accounts, and getting their credit reports from the Credit Unions. Was responsible for any calls or email queries, was interacting and solving client issues in regards to their accounts, by phone as well as emails. CALL CENTER REPRESENTATIVE Worked as a Technical Support Engineer in Mphasis for 2 years. 9th October 2013 – 31st December 2015. Providing Level I Technical support to Users in relation to their Company Provided Computers and peripherals. Was Acting Subject Matter Expert and was helping and supporting my Colleagues in Technical Queries and Updating the team with any new Process or Updates regarding the process by arranging team meets and hurdles. Worked as Senior Associate Operations with WNS for 16 months. 23rd September 2010 – 17th April 2012. Worked for Aviva Motor Insurance as a claims investigator. Was responsible for maintaining the Team's overall Performance. Worked as a Customer Support Associate in IBM Daksh Pune for 2 years. 29th November 2007 – 20th December 2009 Handling Inbound calls for Customer's Technical issues in relation to their Home Broadband Connection. Was responsible for maintaining the Team's overall Performance. Education- Matriculation - Higher Secondary - B. Com (Bachelor of commerce) Soft Skills Adaptability Collaboration Strong Work Ethic Problem Solving Hard Skills Microsoft Office Suite 70 WPM Typist Fluent English Personal Information Date of Birth : 11th August 1981. Place of Birth : Aurangabad, Maharashtra State. Marital Status : Married. Sex : Male. Nationality : Indian