Dominic Lumbu Jr

I have hands-on experience in customer service, sales, and marketing, gained through both part-time and professional roles in China. From 2019 to 2021, I worked as a part-time Customer Care Representative in Guangbutun, where I supported foreign customers both in-store and online, especially during the pandemic. My responsibilities included providing product information, handling complaints, facilitating exchanges, and actively contributing to product sales. This role strengthened my ability to communicate clearly, build trust with customers, and convert inquiries into successful purchases.

Earlier, from 2018 to 2019, I worked as a part-time student waiter at Nine Road Pizzeria. This experience helped me develop strong interpersonal skills, teamwork, and the ability to work efficiently in fast-paced environments while maintaining a positive customer experience.

Over the past two years, I have also developed solid marketing skills, particularly in lead generation and conversion. I have worked on creating and managing strategies that focus on engaging prospects, understanding their needs, and turning interest into long-term customer relationships. I enjoy working closely with clients to improve customer acquisition, brand visibility, and sales performance through a combination of digital marketing efforts and direct customer engagement.

I am bilingual, hardworking, creative, and easy-going, with a strong sense of responsibility and professionalism. I strive for excellence in everything I do and take pride in being a fast learner and a natural leader in the tasks I am entrusted with. My passion for learning keeps me open to new opportunities, adaptable to change, and versatile in different working environments. I am motivated by growth, collaboration, and delivering meaningful results.