Dominic Gil Lamprea

I am a dedicated and results-driven professional with over seven years of experience in customer service and accounts receivable, specializing in healthcare support and Revenue Cycle Management (RCM). Throughout my career, I have developed strong expertise in medical billing, claims processing, insurance verification, and denial management, allowing me to effectively support both providers and patients in achieving accurate and timely reimbursements.

In my previous role as an Accounts Receivable Representative at Visaya KPO, I handled a high volume of medical claims, conducted insurance follow-ups, and resolved payment discrepancies with efficiency and attention to detail. I am experienced in working with various insurance providers, navigating complex billing systems, and ensuring compliance with healthcare regulations and standards. My ability to analyze claim issues and identify root causes has helped improve collection rates and reduce outstanding balances.

Beyond my technical skills, I pride myself on strong communication and interpersonal abilities. I am comfortable speaking with patients, insurance representatives, and healthcare providers, ensuring clarity and professionalism in every interaction. I understand the importance of empathy and accuracy in healthcare support, especially when dealing with sensitive information and financial concerns.

I am highly organized, detail-oriented, and capable of managing multiple tasks in fast-paced environments. I am also proficient in using billing systems, electronic health records (EHR), and standard office tools, which allows me to adapt quickly to new platforms and workflows. My goal is always to contribute to operational efficiency while maintaining a high level of service quality.

Currently, I am seeking opportunities where I can apply my experience and continue to grow professionally, particularly in roles such as Medical Biller, Healthcare Virtual Assistant, Appointment Setter, or Bookkeeper. I am committed to delivering reliable results, supporting team goals, and adding value to any organization I work with.

I bring a combination of healthcare knowledge, problem-solving ability, and customer-focused service that helps ensure smooth revenue cycle operations and positive client experiences.