Dominador Lobrido Jr

Dominador Lobrido Bacolod, Philippines | - |-Professional Summary Strategic and detail-oriented data professional with a strong focus on dashboarding, data visualization, and pricing and revenue analysis. Skilled in transforming complex datasets into actionable insights through expert-level data wrangling and cleaning. Proven ability to collaborate cross-functionally and manage diverse stakeholders to drive data-informed decision-making. Adept at delivering impactful analytics solutions that align with business goals and enhance operational efficiency. Professional Experience Joint Relief Institute — CRM Manager Remote | May 2023 – Present Responsibilities: Optimized business workflows and managed CRM systems to enhance efficiency. Oversaw phone systems and customer touchpoints to improve lead conversion rates. Developed automated reporting tools to track performance and business insights. Implemented data-driven process improvements, reducing inefficiencies and enhancing operations. Designed and implemented flow automation for leads using phone call, text, and email cadences. Joint Relief Institute — Lead Data Analyst Remote | May 2022 – May 2023 Responsibilities: Led a team of analysts in designing end-to-end analytics solutions, improving reporting efficiency by 20%. Developed executive-level dashboards using Tableau and Power BI. Standardized data wrangling processes, reducing ad-hoc reporting time by 30%. Collaborated across departments to analyze A/B testing and influence roadmap prioritization. Mentored junior analysts and fostered a data-driven culture. Performed deep-dive analysis on customer segmentation and churn, enabling targeted retention efforts. Joint Relief Institute — Data Analyst Remote | Oct 2020 – May 2022 Responsibilities: Built interactive dashboards in Tableau and Power BI to track KPIs. Cleaned and validated multi-source data for accurate reporting. Partnered with cross-functional teams to meet data needs. Automated recurring reporting processes, reducing manual effort by 40%. Visualized complex data stories to engage executive stakeholders. Supported A/B testing to guide product strategy. Accenture PH — Reporting Analyst Cebu, PH | Jun 2018 – May 2021 Responsibilities: Collected, analyzed, and visualized data to support decision-making. Developed dashboards using Power BI, Tableau, and Excel. Conducted performance monitoring and KPI tracking for business units. Accenture PH — Customer Retention Representative Cebu, PH | Sep 2017 – Jun 2018 Responsibilities: Analyzed customer behavior and implemented retention strategies. Provided insights to enhance customer engagement and satisfaction. Accenture PH — Customer Service Representative Cebu, PH | Nov 2016 – Sep 2017 Responsibilities: Resolved customer inquiries promptly and efficiently. Collaborated with team members to improve customer satisfaction. Consistently delivered high-quality service to ensure a positive customer experience. Convergys PH — Customer Service Rep Bacolod, PH | Dec 2014 – Sep 2016 Responsibilities: Handled inquiries, resolved issues, and provided customer service. Maintained positive relationships through strong communication skills. Education University of St. La Salle — Bachelor of Science in Information Technology June 2010 – April 2014 Technical Skills Skills: Power BI, Tableau, Excel for data analysis and visualization Business Intelligence & Reporting CRM Systems: Salesforce, Call Tracking Metrics, Go High Level Zapier, MS Power Automate for process automation Performance Monitoring & KPI Tracking Data Accuracy & Quality Assurance Certifications HIPAA Certification SAP (Systems, Applications, and Products in Data Processing)