EMPLOYMENT HISTORY
DOMINADOR
CAMARSE
CUSTOMER
CARE SPECIALIST
Technical Support Representative
Hewlett-Packard Inc., outsourced by Sitel Philippines |-
- Responsible for maintaining the company's excellent reputation by providing
exceptional customer service and constant display of professionalism regardless of
the situation.
- First point of contact for customers with technical concerns with HP products,
particularly printers and computers.(Main tools/apps: Microsoft Dynamics CRM,
PROFESSIONAL PROFILE
Careforce, Salesforce)
- Analyzed and troubleshot both hardware and software issues, mainly for printers
operated via Windows computers.
- Responsible for seeing upsell opportunities in technical concerns and generating
A top-tier customer service
some company revenue monitored as part of KPIs.
representative and effective
communicator. Speaks the language
necessary for inducing better moods
for customers. Equipped with the
work ethic forged to stay calm and
collected under heavy pressure and
Customer Support Associate
Activehours Inc.(SaaS), outsourced by Eisdorfer Consulting
tremendous workload, and still deliver
Enterprises |-
results. Specializes in controlling irate
- Delivered top-tier customer support via chat, email and social media.
clients and providing a lighter
atmosphere for a more effective
conversation, basically a genuine
person to talk to in any situation,
inside and outside of work. All that in
continuous 10-12 hour shifts for the
last 5 years with proven durability and
resilience against stress and burnout.
KEY SKILLS/EXPERTISE
- Diagnosed and resolved usage issues for customers.
- Kept up with the constant high-volume of tickets and trained to work under heavy
pressure of multiple channels of tickets simultaneously.(Main tools/apps: Zendesk,
Slack, Zopim)
- Responsible for over-all customer retention and satisfaction.
- Liable for delivering constant progressive results in adherence to strict KPIs such as
handling time and customer ratings.
IT Service Desk Analyst
Unisys Ltd |-
- Handled incoming queries and help requests from users, via email and over the
- Customer Service(Phone, chat, email
phone.(Main tools/Apps: ServiceNow, Bomgar, Citrix)
and social media)
- Directly resolved technical issues as they arrived, escalated to higher supports if
- Customer Retention
needed. Issues involved computer and networking.
- Effective Communication
- Diagnosed network infrastructure and connectivity issues and properly reported
- Technical Support
ones that require escalation.
- Work Pressure Resistance
GET IN TOUCH!
EDUCATION
Mobile: -
Email:-LinkedIn: linkedin.com/in/domcamarse
Skype: live:dominadorcamarse
Address: Manila, Philippines
Polytechnic University of the Philippines
Bachelor in Banking and Finance |-
- Constant member of Junior Financial Executives of the Philippines
- Educational background unrelated to pursued career but fortunately managed to
excel at it.
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