DOMENICO V. CAPOLUPO
Business Analyst/Process Consultant / SDLC / Leadership-St. Petersburg, FL
Core Competencies:
People Competencies: Effective Communication, Builds Collaborative Relationships, Self-Awareness
Business Competencies: Technical Skills, Customer Focus, and Critical Thinking
Self-Management: Personal Credibility, Stress Management, Flexibility, Self Confidence, Initiatives
Technical skills: MS Word, MS Excel, PowerPoint, MS Project Visio, SharePoint, Outlook, TFS
Data Analytics Skills: Access, SQL, QlikView, Splunk, Power BI, Tableau, API integrations
Functional skills: Formulating reporting, use cases, process modeling, wire framing, change control management, (UAT) User Acceptance Testing, prototypes, mockup and user scenarios, Stakeholder interviews, JAD sessions, Robotic Process Automation
Software: Selenium, ALM, WordPress, Adobe Dreamweaver, Automation Anywhere, UiPath, Balsamiq, Trello, Jira, ServiceNow, Azure DevOps, Dynamics 365, Salesforce, SAP, PeopleSoft
Methodologies: Waterfall, Agile, Kanban, Software Development Life Cycle
Industry: Government, Human Resources, Finance, Logistics, Transportation, Supply Chain, Legal, E-Commerce
Professional Summary
Self-starter, strong performer, results driven RPA/UiPath Consultant with proven requirements elicitation skills, delivering software solutions for custom software or existing software. Launched several UiPath implementations for clients. Aptitude in overseeing the design, development, and implementation of software solutions, systems specifications, process flows, and conversion strategies. Strong interpersonal skills interfacing with Business Stakeholders to align technology solutions with business strategies. Supported one or more complex business processes, requiring design or integration of technical solutions that crossed multiple teams. Seven years of relevant technical and business work experience with systems analysis and application programming development. Possesses a strong legal knowledge base and is a proven business process expert. Leads efforts for a project (either development or implementation), including managing the expectations of the customer, the stakeholders, the project team and executive management. Proposes alternatives and solutions to requirements management for each project that closely aligns with the specific timetables, objectives, and business issues at hand.
Professional Experience
Resident Interface 2/2021 to Present
Senior Business Analyst
Brought on as a full time Senior Business Analyst with a focus on Process Improvement
Created new and updated existing process flows with BPMN version 2.0 while gathering robust client requirements for future project builds
Performed gap analysis to document existing challenges and build new programs to meet existing and future client needs
Conducted time and motion studies to document time on task along with ROI and cost saving measures for multiple business units
Worked on multiple projects to align outside vendors with API access to build detailed integrations
Conduct weekly status meetings for projects and future builds
Train and mentor staff for Lean Six Sigma and continuous improvement training
Ceridian 11/2020 to 1/2021
Business Process Consultant
Joined Ceridian as a contractor for a 3-month contract to analyze, review, enhance and build new processes for existing workflows
Documented process flows for a key unique product called Dayforce that streamlines HR and payroll processes for Ceridian customers/clients
Worked with onshore, offshore and nearshore teams to gather requirements, collect data and review high/low level processes with Dayforce systems
As a power user of Microsoft suite products, I used Visio, Excel, and PowerPoint to build customized charts, graphs and process maps.
Tracked and measured KPI’s and SLA’s to show time on task, ROI and identify areas for improvement through Lean Six Sigma
Analyzed complex data and built usable reports for the sales and marketing team to use company wide
Trained co-workers and FTE’s in using enterprise tools to augment work output
Launched weekly calibration sessions to expand on pain points in existing processes while offering solutions
Monitored and reviewed API integrations with partner firms to ensure continued data streams
Raymond James 10/2018 to 10/2020
Business Process Consultant
Fundamental concepts, practices and procedures of process improvement analysis, business process management (BPM) Fundamental concepts, practices, and procedures of robotics process automation (RPA)
Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied Basic principles of banking and finance and securities industry operations Core business competencies such as finance, management, accounting, operations, and marketing
Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, ServiceNow, Project Management tools (MS Project), basic database query language usage (SQL) Modeling processes using BPMN Eliciting business requirements
Led resource management adding contractors and FTE’s to several projects
Developed automation process flows for several projects using UiPath
Created wireframes and led planning sessions for an internal project build in BPM and JSON
Security Movement Project: Used UiPath to streamline a paper-driven, manual process into an automated process allowing users to increase workload capacity from branch self-service offerings
Cost Basis Project: Reviewed a manual process and developed UiPath solutions to use enterprise tools in the augmentation of manual to automated processes
Used Waterfall, Kanban, and Agile methodologies
Translating process objectives to an implementable process model
Wrote BRD’s (Business Requirements Documents) for several projects along with user stories and test plans
Developing instructional and procedural documentation/presentations
SAS Project: For research and analysis, I was tasked with SAS/STAT to run statistical analysis on a process and SAS/OR to research data load, ETL integrations and future scalability for several internal processes
For reporting, used Splunk and maintained an access database for several different projects
Used ServiceNow for Enterprise tools deployment for the entire firm
Enhanced KYC and role-based security measures for a ServiceNow audit and upgrade
Experience with IT Service Management and IT operations Management of ServiceNow workflow products
Preparing various reports, summaries, surveys, and written recommendations
For data analysis efforts, I created custom dashboards using Tableau to show metrics and ROI on existing applications
Ability to function within ambiguity and help bring clarity to a situation
Led process improvement experience on payroll and wire transfer projects internally
Developed wireframes for several internal projects and created mockups to determine process capabilities and areas for improvement
Performed UAT testing on several running projects in a testing environment and tracked our changes in Azure DevOps
Experience working with onshore and offshore Shadow accounts
Strong problem solving, process improvement and analytical skills
Point person for application support and process improvement activities
Identified production issues and provided root cause analysis for resolution
Communicated weekly status reports to key stake holders on unresolved issues or questions
Develop and execute reports based on moderately complex business requirements by extracting data from a business application or information system and validating results
Formulated detailed unambiguous functional and non-functional requirements which improved the coding process, end to end testing and established requirement traceability
Facilitated interviews, workshops and techniques aligning complex business strategies with technology solutions
Computer Aid, Inc Contractor (Multiple clients)08/2013 to 09/2018
Business Process Consultant
Delivered several deployments under strict client deadlines, achieving 100% of the project plan for each endeavor
Subject Matter Expert of requirements from inception to implementation in the Software Development Life Cycle
Vendor management and vendor system experience while working with procurement and bidding departments on short- and long-term contracts
Hands on experience working with stake holders and project leaders for the implementation of Robotic Process Automation (RPA) both internally and externally for projects to maximize efficiencies and reduce redundancies
Used Automation Anywhere for programming a unique RPA solution for internal process flows
Held P/L responsibility hiring additional consultants and managing project budgets for multiple client projects
Documented and identified gaps in IT and business processes through process mapping to illustrate current and future state using BPMN and other modeling techniques
Served as a liaison between key business partners and dedicated technical teams to translate detailed functional specifications into solutions
Used Agile, Waterfall and Kanban methodologies
Heavy use of analytics with Excel and other tools
Facilitated two builds for clients with Python
Led a Microsoft Dynamics (DAX) payroll and timesheet project upgrade firm wide – upgraded to Dynamics 365
In several projects, acted in the capacity of a Scrum Master by leading daily stand ups and running sprints
Assisted the development team in a process improvement project to revamp the payroll system for greater efficiency
As a business process consultant and a business analyst, worked with several supply chain management companies to increase efficiencies and reduce waste
Wrote user stories and BRDs for several clients and for internal projects
Worked on a project to implement a DAX payroll system for a client on a large implementation
Led a SAS project with multiple API integrations for a client
Worked closely with Human Resource departments to exceed compliance requirements and improve process efficiency
Started an ATS migration from iCIMS to Workday moving the firm to a new release
CRM Upgrade: Gathered requirements and successfully launched a CRM upgrade (Nutshell) while gaining API to integrate geolocation tagging with Google Maps API
Launched Google Maps API integrations with Supply Chain Management companies for improved fleet tracking and risk reduction
Salesforce Implementation: Led a client implementation for Salesforce CRM moving from PeopleSoft CRM
Gathered requirements to create integrations in API for HR systems and ATS systems both internally and at client locations
Coordinated cross-functional participation in the business systems analysis process to ensure consistency and adherence with standards and best practices
Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements
Experience in receiving input from a wide variety of resources and organize this information into a succinct and comprehensive set of requirements, process flows and use cases
Dedicated in process design sessions and functional walkthroughs with HR Business Partners and technical teams
Identifies risks, and analyze gaps between the current processes and the desired state
Performed business impact analysis and develop a risk mitigation strategy for system / process changes
Formulated and maintained visual models, including activity diagrams, process workflows and sequence diagrams
Coordinated and facilitated feedback from internal customers who participate in UAT or early adopter programs
Formulated PowerPoint presentations, user stories, process modeling and swim lanes to identify interface needs
Identified / escalated project scope creep to the Business Partner and technical teams to establish consensus
Developed user documentation, user training and effective transition to support group
Google, Inc – Google Maps (Street View Project) 03/2012 to 08/2013
Logistics Analyst
Ensured success of Google Maps project by mobilizing team of drivers and coordinating complex short and long-range project logistics
Developed and revised existing routes to optimize data capture process and outcomes
Monitored team compliance with project scope and guiding regulations
Used Excel and other tools for detailed analytics
Achieved objectives for enhancing quality of street view imaging for 14-state area; praised for high success rate in project delivery alongside top efficiency score
Proposed method for reducing fleet maintenance costs by forum shopping and provided a check list to each operations lead for their respective teams to follow
Identified opportunity for improving compliance with state and federal privacy laws while the team had collected data with a standard operating procedure created to maintain standards
Bank of New York Mellon5/2011 to 3/2012
Business Analyst
Charged with leading compliance review, analysis, and investigation for retail and wholesale lockbox accounts
Directed activities of three separate mid-size teams delivering 24/7 compliance support. Led training function for department
Worked with onshore and offshore Shadow accounts for payroll and wire transfers
Wrote BRDs and project charters while on project
Used Waterfall and Kanban methodologies
Initiated time and motion studies to support data-driven approach to department reorganization and process and procedure revision, resulting in marked reduction in capacity for human error
Used Excel, MS Project, and other tools to measure and track analytics
Developed data tracking and recording system offering improved control of sensitive client information
Steered adoption of new anti-money laundering rule set to foster departmental compliance with FINRA Rule 3310.
Facilitated department Sarbanes-Oxley training and adeptly monitored compliance.
Cohen & Grigsby9/2010 to 5/2011
File Clerk
Within large corporate law firm, supported processing and distribution of time-sensitive materials, including correspondence, legal files, and deeds.
Facilitate new hire orientation and training
Swiftly promoted from Mailroom Specialist to File Clerk after setting pace ahead of peers for outstanding personal performance
Took initiative to develop standard operating procedure guiding process for onboarding of new hires
Education
Duquesne University
Bachelor of Liberal Arts, Psychology and Criminology
Duquesne University School of Law
Coursework toward Juris Doctorate
Professional Development
Scrum Training, Six Sigma Training, ITIL V3 Training
Lean Six Sigma Black Belt in progress (expected certification by Aug 2021)
Scrum Master Certified (SMC) LINK