Domenico Capolupo

DOMENICO V. CAPOLUPO Business Analyst/Process Consultant / SDLC / Leadership-St. Petersburg, FL Core Competencies: People Competencies: Effective Communication, Builds Collaborative Relationships, Self-Awareness Business Competencies: Technical Skills, Customer Focus, and Critical Thinking Self-Management: Personal Credibility, Stress Management, Flexibility, Self Confidence, Initiatives Technical skills: MS Word, MS Excel, PowerPoint, MS Project Visio, SharePoint, Outlook, TFS Data Analytics Skills: Access, SQL, QlikView, Splunk, Power BI, Tableau, API integrations Functional skills: Formulating reporting, use cases, process modeling, wire framing, change control management, (UAT) User Acceptance Testing, prototypes, mockup and user scenarios, Stakeholder interviews, JAD sessions, Robotic Process Automation Software: Selenium, ALM, WordPress, Adobe Dreamweaver, Automation Anywhere, UiPath, Balsamiq, Trello, Jira, ServiceNow, Azure DevOps, Dynamics 365, Salesforce, SAP, PeopleSoft Methodologies: Waterfall, Agile, Kanban, Software Development Life Cycle Industry: Government, Human Resources, Finance, Logistics, Transportation, Supply Chain, Legal, E-Commerce Professional Summary Self-starter, strong performer, results driven RPA/UiPath Consultant with proven requirements elicitation skills, delivering software solutions for custom software or existing software. Launched several UiPath implementations for clients. Aptitude in overseeing the design, development, and implementation of software solutions, systems specifications, process flows, and conversion strategies. Strong interpersonal skills interfacing with Business Stakeholders to align technology solutions with business strategies. Supported one or more complex business processes, requiring design or integration of technical solutions that crossed multiple teams. Seven years of relevant technical and business work experience with systems analysis and application programming development. Possesses a strong legal knowledge base and is a proven business process expert. Leads efforts for a project (either development or implementation), including managing the expectations of the customer, the stakeholders, the project team and executive management. Proposes alternatives and solutions to requirements management for each project that closely aligns with the specific timetables, objectives, and business issues at hand. Professional Experience Resident Interface 2/2021 to Present Senior Business Analyst Brought on as a full time Senior Business Analyst with a focus on Process Improvement Created new and updated existing process flows with BPMN version 2.0 while gathering robust client requirements for future project builds Performed gap analysis to document existing challenges and build new programs to meet existing and future client needs Conducted time and motion studies to document time on task along with ROI and cost saving measures for multiple business units Worked on multiple projects to align outside vendors with API access to build detailed integrations Conduct weekly status meetings for projects and future builds Train and mentor staff for Lean Six Sigma and continuous improvement training Ceridian 11/2020 to 1/2021 Business Process Consultant Joined Ceridian as a contractor for a 3-month contract to analyze, review, enhance and build new processes for existing workflows Documented process flows for a key unique product called Dayforce that streamlines HR and payroll processes for Ceridian customers/clients Worked with onshore, offshore and nearshore teams to gather requirements, collect data and review high/low level processes with Dayforce systems As a power user of Microsoft suite products, I used Visio, Excel, and PowerPoint to build customized charts, graphs and process maps. Tracked and measured KPI’s and SLA’s to show time on task, ROI and identify areas for improvement through Lean Six Sigma Analyzed complex data and built usable reports for the sales and marketing team to use company wide Trained co-workers and FTE’s in using enterprise tools to augment work output Launched weekly calibration sessions to expand on pain points in existing processes while offering solutions Monitored and reviewed API integrations with partner firms to ensure continued data streams Raymond James 10/2018 to 10/2020 Business Process Consultant Fundamental concepts, practices and procedures of process improvement analysis, business process management (BPM) Fundamental concepts, practices, and procedures of robotics process automation (RPA) Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied Basic principles of banking and finance and securities industry operations Core business competencies such as finance, management, accounting, operations, and marketing Business Analysis tools:  Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, ServiceNow, Project Management tools (MS Project), basic database query language usage (SQL) Modeling processes using BPMN Eliciting business requirements Led resource management adding contractors and FTE’s to several projects Developed automation process flows for several projects using UiPath Created wireframes and led planning sessions for an internal project build in BPM and JSON Security Movement Project: Used UiPath to streamline a paper-driven, manual process into an automated process allowing users to increase workload capacity from branch self-service offerings Cost Basis Project: Reviewed a manual process and developed UiPath solutions to use enterprise tools in the augmentation of manual to automated processes Used Waterfall, Kanban, and Agile methodologies Translating process objectives to an implementable process model Wrote BRD’s (Business Requirements Documents) for several projects along with user stories and test plans Developing instructional and procedural documentation/presentations SAS Project: For research and analysis, I was tasked with SAS/STAT to run statistical analysis on a process and SAS/OR to research data load, ETL integrations and future scalability for several internal processes For reporting, used Splunk and maintained an access database for several different projects Used ServiceNow for Enterprise tools deployment for the entire firm Enhanced KYC and role-based security measures for a ServiceNow audit and upgrade Experience with IT Service Management and IT operations Management of ServiceNow workflow products Preparing various reports, summaries, surveys, and written recommendations For data analysis efforts, I created custom dashboards using Tableau to show metrics and ROI on existing applications Ability to function within ambiguity and help bring clarity to a situation Led process improvement experience on payroll and wire transfer projects internally Developed wireframes for several internal projects and created mockups to determine process capabilities and areas for improvement Performed UAT testing on several running projects in a testing environment and tracked our changes in Azure DevOps Experience working with onshore and offshore Shadow accounts Strong problem solving, process improvement and analytical skills Point person for application support and process improvement activities Identified production issues and provided root cause analysis for resolution Communicated weekly status reports to key stake holders on unresolved issues or questions Develop and execute reports based on moderately complex business requirements by extracting data from a business application or information system and validating results Formulated detailed unambiguous functional and non-functional requirements which improved the coding process, end to end testing and established requirement traceability Facilitated interviews, workshops and techniques aligning complex business strategies with technology solutions Computer Aid, Inc Contractor (Multiple clients)08/2013 to 09/2018 Business Process Consultant Delivered several deployments under strict client deadlines, achieving 100% of the project plan for each endeavor Subject Matter Expert of requirements from inception to implementation in the Software Development Life Cycle Vendor management and vendor system experience while working with procurement and bidding departments on short- and long-term contracts Hands on experience working with stake holders and project leaders for the implementation of Robotic Process Automation (RPA) both internally and externally for projects to maximize efficiencies and reduce redundancies Used Automation Anywhere for programming a unique RPA solution for internal process flows Held P/L responsibility hiring additional consultants and managing project budgets for multiple client projects Documented and identified gaps in IT and business processes through process mapping to illustrate current and future state using BPMN and other modeling techniques Served as a liaison between key business partners and dedicated technical teams to translate detailed functional specifications into solutions Used Agile, Waterfall and Kanban methodologies Heavy use of analytics with Excel and other tools Facilitated two builds for clients with Python Led a Microsoft Dynamics (DAX) payroll and timesheet project upgrade firm wide – upgraded to Dynamics 365 In several projects, acted in the capacity of a Scrum Master by leading daily stand ups and running sprints Assisted the development team in a process improvement project to revamp the payroll system for greater efficiency As a business process consultant and a business analyst, worked with several supply chain management companies to increase efficiencies and reduce waste Wrote user stories and BRDs for several clients and for internal projects Worked on a project to implement a DAX payroll system for a client on a large implementation Led a SAS project with multiple API integrations for a client Worked closely with Human Resource departments to exceed compliance requirements and improve process efficiency Started an ATS migration from iCIMS to Workday moving the firm to a new release CRM Upgrade: Gathered requirements and successfully launched a CRM upgrade (Nutshell) while gaining API to integrate geolocation tagging with Google Maps API Launched Google Maps API integrations with Supply Chain Management companies for improved fleet tracking and risk reduction Salesforce Implementation: Led a client implementation for Salesforce CRM moving from PeopleSoft CRM Gathered requirements to create integrations in API for HR systems and ATS systems both internally and at client locations Coordinated cross-functional participation in the business systems analysis process to ensure consistency and adherence with standards and best practices Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements Experience in receiving input from a wide variety of resources and organize this information into a succinct and comprehensive set of requirements, process flows and use cases Dedicated in process design sessions and functional walkthroughs with HR Business Partners and technical teams Identifies risks, and analyze gaps between the current processes and the desired state Performed business impact analysis and develop a risk mitigation strategy for system / process changes Formulated and maintained visual models, including activity diagrams, process workflows and sequence diagrams Coordinated and facilitated feedback from internal customers who participate in UAT or early adopter programs Formulated PowerPoint presentations, user stories, process modeling and swim lanes to identify interface needs Identified / escalated project scope creep to the Business Partner and technical teams to establish consensus Developed user documentation, user training and effective transition to support group Google, Inc – Google Maps (Street View Project) 03/2012 to 08/2013 Logistics Analyst Ensured success of Google Maps project by mobilizing team of drivers and coordinating complex short and long-range project logistics Developed and revised existing routes to optimize data capture process and outcomes Monitored team compliance with project scope and guiding regulations Used Excel and other tools for detailed analytics Achieved objectives for enhancing quality of street view imaging for 14-state area; praised for high success rate in project delivery alongside top efficiency score Proposed method for reducing fleet maintenance costs by forum shopping and provided a check list to each operations lead for their respective teams to follow Identified opportunity for improving compliance with state and federal privacy laws while the team had collected data with a standard operating procedure created to maintain standards Bank of New York Mellon5/2011 to 3/2012 Business Analyst Charged with leading compliance review, analysis, and investigation for retail and wholesale lockbox accounts Directed activities of three separate mid-size teams delivering 24/7 compliance support. Led training function for department Worked with onshore and offshore Shadow accounts for payroll and wire transfers Wrote BRDs and project charters while on project Used Waterfall and Kanban methodologies Initiated time and motion studies to support data-driven approach to department reorganization and process and procedure revision, resulting in marked reduction in capacity for human error Used Excel, MS Project, and other tools to measure and track analytics Developed data tracking and recording system offering improved control of sensitive client information Steered adoption of new anti-money laundering rule set to foster departmental compliance with FINRA Rule 3310. Facilitated department Sarbanes-Oxley training and adeptly monitored compliance. Cohen & Grigsby9/2010 to 5/2011 File Clerk Within large corporate law firm, supported processing and distribution of time-sensitive materials, including correspondence, legal files, and deeds. Facilitate new hire orientation and training Swiftly promoted from Mailroom Specialist to File Clerk after setting pace ahead of peers for outstanding personal performance Took initiative to develop standard operating procedure guiding process for onboarding of new hires Education Duquesne University Bachelor of Liberal Arts, Psychology and Criminology Duquesne University School of Law Coursework toward Juris Doctorate Professional Development Scrum Training, Six Sigma Training, ITIL V3 Training Lean Six Sigma Black Belt in progress (expected certification by Aug 2021) Scrum Master Certified (SMC) LINK