Domagoj Ščuric

Domagoj Ščuric Adress: Jezerska 51a, Croatia, Zagreb 10000 Phone Number: - E-mail:- What is my job as GCM (Game Comunity Manager) -Provide ongoing expertise and guidance in delivering the best selection of tools, team, and processes to deliver the best brand community possible for our players -Develop, implement, and manage near, mid, and long term social media and community strategies, including products supported by social/community, services offered. -Manage cooperative coordination efforts with Marketing, Network, and Studio teams -Build, develop, lead, and coach the Community Managers across multiple locations and functions (Beta testing, multiple language cover, suggestion section, bug section, events, wikipedia/analysis, YouTube...) What I learned in my years of community moderation is: Community is your target market, treat it right Negative feedback should be dealt with understanding Community manager should hear out everyone, but follow his companys vision and not just blindly follow community requests Should be aware of most changes and the company discussion WORK EXPERIENCE Job Title: Game Community Manager Work Time: 05/2017 to Present Comapny name: Early Morning Studio Company location: Sweden As community manager I am representing the company to a community. But as well i represent community to the company. Basics of my work: Dealing with negative feedback and toxic behaviour Develop community in supportive group of people that provide number of informations and feedbacks Finding best solutions and suggestions fit for a community and the company (Balanced suggestions) Teach staff members how to interact with the community Keep developers and community motivated SKILLS Leadership - 3 years - 3 years Effective teaching - 3 years Ability to deal with negative part of community - 3 years Teamwork - 3 years Recruting - 3 years Problem solver - 3 years EDUCATION Željeznička Tehnička škola Degree: High school Field of study: Technical Location: Zagreb Start Date - End Date 09/2006 - 06/2010 ADDITIONAL INFORMATION I started this kind of work as a hobby with leading clans in many games, teaching people how to play and giving them all the support they need to be able to stay motivated and intrested in game and community. With company Early Morning Studio I relized this was my dream job. The gave me opportunity and put me in charge in discord and ingame chat to moderate and interact with people in the game "Vampire Fall Origins". In that time the game had a community that was filled with unsadisfyed people and players passing by. Which changed since I was engaged with it I managed to gain followers that were starting to support the game and believe in the company. With time we dveloped a community of currently 10 GM (Game Moderators) and 20 staff members that are helping people with my leadership and gaining groups of players that would cover area of: Beta, Bugs, Events, Support, Wiki, Whole game analysis, Suggestions and so much more. With that kind of support, developers were fully supported by the community and they had much less community pressure and much more game data feedback and information.