Dolorosa Aquino

DOLOROSA AQUINO--Block 16 lot 21 Sameera Sapalibutad Angeles Pampanga CARRER OVERVIEW I am an experienced Dispatcher, Shopify App Specialist, and Customer and Technical Support. With a strong attention to detail, a customer -first mindset, and a proactive approached to problem solving, I thrive in fast-paced environments where efficiency and customer satisfaction are key. My ability to adapt to new technologies and collaborate with cross-functional teams makes me a valuable asset in operations, e-commerce and technical support roles to ensure efficiency and satisfaction. SKILLS Problem solver Organizational skills Excellent multitasking, time management and organizational skills Self-directed and able to work without supervision Verbal and written communication skills WORK EXPERIENCE TruGuard Security Services Dispatcher October 2023 - January 2025 Answer emergency and non-emergency calls from the public in a professional manner. Monitor security personnel’s locations and activities. Record all calls and activities in an accurate log. Generate reports related to security operations. DUTIES & RESPONSIBILITIES Dispatch security personnel to respond to incidents. Monitor security personnel’s locations and activities. Maintain confidentiality of all information. Work with the security team to ensure that all personnel are following protocols. CERTIFICATION Virtual Executive Assistant Basic Wordpress Course Social Media Management General VA Course EDUCATION Course: Computer Programming Interworld Colleges Foundation Inc. 2006 - 2008 Shopify App Support Specialist Technical and Customer Support December 2023 - February 2024 Provide prompt and accurate technical support for our Shopify apps, resolving issues via chat, email. Monitor the performance of apps and proactively address potential issues. Sutherland Global Services Technical and Customer Support June 2015 - May 2023 Handled email, chat and phone Troubleshooting Complaints and questions, give customers information about products and services. Nanox Philippines Inc. Production Clerk June 2013 - May 2015 Coordinate inventory management Compile any necessary data needed for production. Works with department supervisors and hourly staff to ensure that hourly employee working time is recorded accurately