Dolapo Rofiat Apalara

DOLAPO R. APALARA Customer Support Specialist TABLE OF CONTENTS-. Cover Page Table of Contents About Me Freshdesk HubSpot Trello Slack ABOUT ME ABOUT ME I am a great communicator and problem solver who tends to offer support to customers in an empathetic, efficient and timely manner when it comes to resolving the issues encounter, onboarding customers, and assisting them in making use of the product. I can offer support to customers via phone, VOIP chats, live chat, and email. I reside in Ibadan, Nigeria (open to commute). I am well grounded to work remotely and on your job offer earnestly. I am familiar with this CRM tools (HubSpot, Freshdesk), and I am open to learn about the CRM that your brand uses. Email:-LinkedIn: Dolapo Apalara Phone numbers:-,- FRESHDESK Ticket creation Blank ticket Created ticket Resolved Ticket Created ticket HUBSPOT Import Contacts Response to Customer Request TRELLO New Board creation Created Boards to manage projects SLACK Integration of daily used tools on slack for notification. CUSTOMERS DATABASE I managed over 1000 customers in a month and 30% increase in sales was achieved within a month by converting churned customers to returned customers. THANK YOU FOR VIEWING