Customer Support
DOLAPO R. APALARA
Customer Support Specialist
TABLE OF CONTENTS-.
Cover Page
Table of Contents
About Me
Freshdesk
HubSpot
Trello
Slack
ABOUT
ME
ABOUT ME
I am a great communicator and problem solver who tends to offer support to customers in an empathetic, efficient and
timely manner when it comes to resolving the issues encounter, onboarding customers, and assisting them in making use
of the product. I can offer support to customers via phone, VOIP chats, live chat, and email.
I reside in Ibadan, Nigeria (open to commute). I am well grounded to work remotely and on your job offer earnestly. I am
familiar with this CRM tools (HubSpot, Freshdesk), and I am open to learn about the CRM that your brand uses.
Email:-LinkedIn: Dolapo Apalara
Phone numbers:-,-
FRESHDESK
Ticket creation
Blank ticket
Created ticket
Resolved Ticket
Created ticket
HUBSPOT
Import Contacts
Response to Customer Request
TRELLO
New Board creation
Created Boards to manage projects
SLACK
Integration of daily used tools on slack for notification.
CUSTOMERS DATABASE
I managed over 1000 customers in a month and 30% increase in sales was
achieved within a month by converting churned customers to returned
customers.
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