Dolapo Shode
Executive Virtual Assisstant
Nigerian
Linkedln
PROFESSIONAL SUMMARY
I am a detailed and versatile executive virtual assistant with 5+ years of hands-on experience helping busy
entrepreneurs and executives stay focused by handling their day-to-day operations, from managing complex
calendars to organizing inboxes, scheduling travel, and responding to clients. I keep things running
smoothly behind the scenes and work closely with the founders to streamline the daily flow of tasks and
customer issues. I solve problems and bring order to chaos. Want less stress and more structure in your
dayly activities? Let's talk.
PROFESSIONAL WORK EXPERIENCE
Executive Virtual Assistant
Punch,
Reduced scheduling conflicts by 85% by creating color-coded calendar workflows
across multiple time zones.
Saved the client 40+ hours weekly by setting up Gmail filters and auto-responders
and delivering daily inbox summaries.
Increased client retention by 50% by managing follow-up sequences and lead
tracking in HubSpot and Google spreadsheets.
Cut response time to customer inquiries by 60% through proactive inbox zero
strategies and CRM tagging.
Coordinated international travel plan, arranged virtual meetings, and supported
operations, ensured no detail is missed.
11/2024 – 06/2025
San - Francisco
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E-commerce Support
Melyflow
Reduced refund requests by 40% by improving product descriptions and providing
clear pre-sale support
Handled order tracking, returns, and customer inquiries via email and chat with a
95% satisfaction rating through friendly and proactiveness.
08/2017 – 05/2022
Remote
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Customer Support & Administrative Assistant
TNS
Resolved 95% of customer support tickets within 2 hours using Zendesk, Intercom
and HubSpot used quick-reply templates, and followed up proactively.
Improved onboarding by developing step-by-step client guides in Notion, cutting
setup time by half.
Handled 100+ monthly client emails and calls with accuracy and professionalism.
Improving response rate by 40%
Maintained Asana boards and weekly task updates to improve internal workflow
visibility
Assisted marketing and sales teams with lead data entry, CRM updates, and report
generation
05/2016 – 05/2019
USA
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EDUCATION
B.Tech.
Electrical/Electronics
Federal University of Technology,
Minna
West African Examination Council
Benevolent
Comprehensive High
School
2015
Niger- State, Nigeria
June 2009
Kwara State, Nigeria.
SKILLS
Calendar & Inbox Management
Executive Administrative Support
Client Communication & Coordination
Travel Booking & Itinerary Planning
Project Management (Asana, Trello, Notion, ClickUp)
Email Management & Automation
CRM Management (HubSpot, Zendesk, freshdesk, intercom)
File & Document Management (Google Drive, Dropbox, Google workspace, micro soft office)
Online Meeting & Event Scheduling (Calendly, Zoom, Google meet, slack)
Time Zone Management
Strong Written & Verbal Communication
LANGUAGES
English
CERTIFICATION
Professional Foundation
ALX Africa
IT Skills In-Demand Training
Digital witch Academy
Yoruba
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