Dolapo Eniola Shode
Executive Virtual Assistant
Lagos State
Nigerian
EDUCATION
PROFESSIONAL SUMMARY
B.Tech. Electrical/Electronics, Federal University of
Technology, Minna Niger- State, Nigeria
12/2015
I am a detailed and versatile executive virtual
assistant with 5+ years of hands-on experience
helping busy entrepreneurs and executives stay
focused by handling their day-to-day operations,
from managing complex calendars to organizing
inboxes, scheduling travel, conducting internet
research, managing projects, and responding to
customer inquiries. I keep things running smoothly
behind the scenes and work closely with the founders
to streamline the daily flow of tasks and customer
issues. I am skilled at creating structure, simplifying
work, and keeping things running smoothly
West African Examination Council, Benevolent
Comprehensive High School Kwara State, Nigeria.
06/2009
SKILLS
•Calendar
&
Inbox
Management
•Executive
Administrative Support •Client Communication &
Coordination
PROFESSIONAL WORK EXPERIENCE
•Project Management (Asana, Trello,
Notion,ClickUp)
•Critical Thinking & Problem Solving •Travel
Booking & Itinerary Planning •Email Management &
Automation
•CRM
Management
(HubSpot,
Zendesk, Freshdesk,
intercom, GoHighlevel)
•File & Document Management (Google Drive,
Dropbox, Google Workspace, Microsoft Office)
•Online Meeting & Event Scheduling
(Calendly,Zoom, Google meet, slack)
•Strong Written & Verbal Communication
•Time Zone Management
LANGUAGES
English
Yoruba
Personal Assistant, Joy Intech Growth Hub
06/2025 – Present | Remote
•Manage complex calendars and schedule 150+
meetings monthly, ensuring seamless
coordination across multiple time zones.
•Hand 200+ emails and calls weekly, prioritizing
communications and improving response
turnaround time by 80%.
•Organizing meetings, drafting agendas, and
recording minutes for follow-up actions.
•Supporting executives with confidential document
preparation and maintaining 100% accuracy and
discretion.
•Organize end-to-end travel arrangements,
reducing travel costs by 75% through strategic
booking and vendor negotiation.
•Managing spreadsheets with accurate data entry.
Executive Virtual Assistant, Punch
11/2024 – 06/2025 | Remote
•Reduced scheduling conflicts by 85% by creating
color-coded calendar workflows across multiple
time zones with Google Calendar and Calendly
•Saved the client 40+ hours weekly by setting up
Gmail filters and auto-responders and delivering
daily inbox summaries.
•By managing follow-up sequences and lead
tracking in HubSpot and Google spreadsheets, I
increased client retention by 90%.
Certificates
Professional Foundation
2024
ALX Africa
IT Skills In-Demand Training
2025
Digital Witch Academy
•Reduced customer inquiry response time by 70%
through proactive zero inbox strategies and CRM
tagging.
•Tracked progress on 4 different projects using
Notion and Trello, ensuring deadlines were
consistently met
•Coordinated international travel plans, arranged
virtual meetings, and supported operations,
ensuring no detail is missed.
Customer Support & Administrative Assistant,
TNS
05/2016 – 10/2024 | Remote
•Resolved 95% of customer support tickets using
Zendesk, Intercom, and HubSpot; used quickreply templates and followed up proactively.
•Improved onboarding by developing a step-bystep client guide in Notion, reducing setup time by
half.
•Handled 200+ monthly client emails and calls with
accuracy and professionalism. Improving
response rate by 65%
•Maintained Asana and Trello boards and weekly
task updates to improve internal workflow
visibility.
•Assisted marketing and sales teams with lead data
entry in Google Sheets, CRM updates, and report
generation.
