Dolapo Ayanlola

AYANLOLA DOLAPO IYANUOLUWA UNIVERSITY OF IBADAN 2ND GATE, BARIKA, IBADAN, OYO STATE Tel: -; 🔗 LinkedIn- Dolapo Ayanlola Email:-A result driven, well rounded and detail oriented individual with experience working as a classroom teacher and customer service representative by providing relevant and accurate information to customers, solving problems, and making every interaction a positive one. Skilled at answering questions, handling complaints, and keeping accurate records. Comfortable using computer tools and working with different teams to meet company goals. Committed to making customers feel valued and supporting business success. EXPERIENCE AUGUST 2018 - MARCH 2019 CUSTOMER SERVICE REPRESENTATIVE, ORTHALO TRANSPORT LLC, MARYLAND USA. (Remote). ●​ Booked and processed loads for pick-up and delivery without omitting relevant information to aid truck drivers’ efficiency and speed. ●​ Responded to and clarified customers enquiry about the organisation's guidelines for transporting different types of materials and produce. ●​ Kept adequate track of loads on transit and ensured on time delivery to customers in good condition. ●​ Prepared detailed pick-ups and delivery information succinctly for effective and efficient use of drivers' ●​ Arranged and kept customers’ data in an easily accessible manner to fast track payment and other transactions. ●​ Settled disputes by offering a listening ear and the needed solutions to customers’ requests. MAY 2019 - DECEMBER 2020 CUSTOMER SERVICE REPRESENTATIVE, MOLETE DIAGNOSTICS, MOLETE, IBADAN, OYO STATE ●​ Registered customers by inputting their details in a customer software package designed to meet their needs. ●​ Computed the organisation financial records daily, monthly and yearly with the use of Microsoft package. ●​ Kept the reception area tidy to accommodate customers in a serene environment. ●​ Worked as an intermediary between customers and other departments in the diagnostic centre. AUGUST 2024 - 2025 (NYSC) CLASS TEACHER, GLOBAL COMPREHENSIVE GROUP OF SCHOOLS, EGBEMA, IMO STATE. ●​ Created age appropriate lesson plans that made learning engaging, and easy to understand. ●​ Monitored pupils’ progress, identified learning challenges, and provided extra support where needed. ●​ Instilled discipline, values, and social skills that helped the pupils interact well with others. ●​ Guided, mentored, and ensured the safety and well-being of every pupil. ●​ Partnered with parents to nurture the holistic growth of pupils. EDUCATION ​ 2021 - 2024 BACHELOR OF ARTS (EDUCATION) IN ENGLISH, UNIVERSITY OF IBADAN, IBADAN, OYO STATE, NIGERIA Second Class (Upper Division) 2014 - 2017 NIGERIA CERTIFICATE IN EDUCATION (ENGLISH & POLITICAL SCIENCE), FEDERAL COLLEGE OF EDUCATION, ABEOKUTA, OGUN STATE, NIGERIA Second Class (Upper division) 2008 - 2014 SECONDARY SCHOOL CERTIFICATE, ROCHAS FOUNDATION COLLEGE, NTC ROAD, IBADAN, OYO STATE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Excellent writing skills​ Microsoft office proficiency Google workspace proficiency Emotional intelligence Conflict Resolution ​ Editing and proofreading skills Active listening and attentive to details Excellent communication skills Analytical and problem solving skills Proficient use of canva and pixel lab CERTIFICATIONS ●​ Digital Marketing and Content Creation, Side Hustle 2022 ●​ Content Writing & Story Telling, Phoenix Writing Academy 2023