Doaa Moustafa

I'm a results-driven Virtual Assistant and IT Specialist with over 10 years of experience delivering exceptional remote technical support, client relationship management, and web development solutions across global environments. As a Microsoft Certified Professional with expertise in C#, ASP.NET, SQL, and comprehensive administrative support, I bring a unique hybrid skill set that combines technical programming capabilities with executive-level virtual assistant services. My proven track record includes improving service delivery by 25%, maintaining 98% customer satisfaction rates, and successfully managing international clients across multiple time zones. With 5+ years of dedicated remote work experience, fluency in English and Arabic, and a strong background in telecommunications, VoIP systems, and database management, I excel at streamlining business operations, solving complex technical challenges, and providing seamless administrative support that drives business growth in today's remote-first world.