Dmitry Krant

DMITRY KRANT- To join a solid & growing organization where the customer journey, working as a team, and self-innovation are highly valued. WORK EXPERIENCE Travel Consultant Oceania Cruises - NCLH March 2019 to Present • Hired as a customer service agent and promoted to sales lead four months after my start date. • Handle overflow of inbound sales calls for Oceania Cruises • In charge of handling customer escalations and call backs with fellow team leads. • • Set weekly schedules, breaks, lunch hours for customer service representatives and adjusted schedules as needed. • Established individual productivity and quality metrics to compliment corporate-specific metrics Customer Service Manager VMR Products LLC May 2012 to April 2018 • Lead team of 22-28 customer service and solutions representatives • Developed and implemented company forms and best practices • Coordinated company trainings as directed by the Director of Operations. • Established individual productivity and quality metrics to compliment corporate-specific metrics • Set weekly schedules, breaks, lunch hours for customer service representatives and adjusted schedules as needed. • Monthly expense reports and inventory counts. • Bi-weekly payroll management and verification. • Conducted phone and face to face interviews per company needs. • Create and execute bi-weekly product and systems knowledge training. Field Manager July 2009 to February 2012 • Lead team of 10-12 brand ambassadors for the Marlboro Nightlife Campaign. • Event setup and closing including DCD management. • Set weekly schedules, breaks, lunch hours for brand ambassadors and adjusted schedules as needed. • Monthly expense reports and inventory counts. • Monthly meetings with the brand ambassadors for compliance training. Sales Lead Comcast February 2006 to April 2009 • Hired as a customer service agent and promoted to sales lead six months after my start date. • Handle overflow of inbound sales calls for Comcast services. • In charge of handling customer escalations and call backs with fellow team leads. • Conduct weekly sales trainings. EDUCATION B.A. in International Relations Miami Dade College June 2018 ADDITIONAL INFORMATION • Team Management • Proficient in all Microsoft Office including Excel and Powerpoint. • Able to manage and implement Social Media campaigns. • Excellent written and verbal communication skills • Speak and write in fluent Russian. • Conflict Resolution. • Product and systems knowledge training. • Inventory and expense reporting.