Grigoriev Dmitry
Male, 47 years, born on 24 January 1976
--— preferred means of communication
https://www.linkedin.com/in/dmitry-grigoriev-ba77a611/
Reside in: Kutaisi, Georgia
Citizenship: Russia, work permit in Russia, Georgia
Ready to relocate, ready for business trips
Experienced IT professional with proven 20+ years of experience in
project management, business analysis, and application support.
Desired position
Service delivery manager
Specializations:
— Project delivery management
— Software and hardware implementation
— Customer success management
Employment: full time
Work schedule: full day
travel time to work: any
Work experience —20 years 10 months
July 2014 — July
2022
8 years
HP Inc
Moscow, www.hp.com
Electronics, Tool Engineering, Household Appliances, Computers and Office Equipment
Account delivery manager / Technical consultant
Account delivery manager & technical consultant in MPS (managed print services) projects.
February 2012 —
June 2014
Have proven successful experience in MPS project implementation (up to $2M TCV).
Direct contacts with customer's top management, in-contract hardware and software
sales & renewals.
Sales and rollout of software print management solutions (hands-on experience with HP
Access Control, HP Advance, WJA, UPD, HP Security Manager, HP Device Connect,
etc.
Management of hardware supply, installation, and maintenance on customer sites (up to
150 locations across the region)
Coordination of regional service partners' activity, control of supplies delivery, and
payments.
P&L control and forecasting.
Team management (up to 25 FTE)
M.Video
Moscow, www.mvideo.ru
Resume updated 25 January 2023 at 17:45
2 years 5 months
Electronics, Tool Engineering, Household Appliances, Computers and Office Equipment
IT Project Manager e-commerce
February 2004 —
January 2012
8 years
IT project management in the market-leading company (development and rollout of
business applications in the e-commerce area, Agile, Scrum).
Analyze, plan, and control development tasks, testing, and implementation (Website
www.mvideo.ru + back-office).
Budget planning and control.
Key stakeholder negotiations, and CAB meetings.
External contract delivery.
real,- Hypermarket
Moscow, www.real.ru
Retail
• Retail Chain (Drugstore Goods, FMCG)
IM Senior Specialist
April 2002 —
January 2004
1 year 10 months
Analyze, support, and administration of corporate business applications (ERP, POS
systems, bank-client, corporate software, etc.)
Second-level support tasks, problem escalation to the development team (Germany), and
solution delivery control.
Administration of Windows-based infrastructure including MS Server OS, DNS, AD, DB
Servers, permission control, GPO, FTP server, and Corporate websites.
Creation of complex SQL reports (MS SQL server). Data warehouse maintenance.
First-level support and user administration (help desk) in a large organization (over 3000
employees) - MS Office, Internet, Windows, AD, ERP, corporate IT solutions, etc.
Participation in new store openings - installation and configuration of POS systems,
training and consultancy for end users, user manuals creation, and train-a-trainer
programs.
Participation in the development and implementation of corporate IT solutions, and
coordination of regional IT support services.
METRO Cash & Carry
Moscow, metro-cc.ru
Retail
• Retail Chain (Drugstore Goods, FMCG)
System support specialist
Monitoring and support of store and HQ IT infrastructure (servers, networks,
workstations, backup, business applications)
Installation, maintenance, and configuration of workstations and printing devices, user
support (MS Office, Internet, Windows from NT to XP).
User administration (NT, AD)
Configuration of PBX Siemens HiCom 150-300
Ordering, delivery control, and installation of IT and phone equipment.
Education
Associate
Grigoriev Dmitry • Resume updated 25 January 2023 at 17:45
2001
Moscow External University of the Humanities, Moscow
Faculty of Law
Professional development, courses
2009
Project management PMI PMBOK
PM Expert, Project management
2003
Siemens HiCom PBX administration
Siemens Russia, PBX administration
2002
Microsoft MCSE & DBA
"Specialist" training center, IT
Key skills
Languages
Russian — Native
English — C2 — Proficiency
Skills
Problem-solving, Project management, Application support, Business Analysis
Additional information
About me
Communicative, responsible, able to work alone as well as a team member. Experienced in large
IT projects rollout, and team management.
Grigoriev Dmitry • Resume updated 25 January 2023 at 17:45
