DJONNA MAE PENADOS
006 Magsaysay Street, Barra
Dipolog City, Zamboanga del Norte 7100 PH--Skype: live:dj_mai03
OBJECTIVE:
Full-time or part-time job in any position available that I am qualified for.
SUMMARY:
•Enjoy contributing to a team effort
•Enthusiastic, reliable and highly motivated
•Excellent communication and listening skills
•Able to deal in a mature manner with problem solving
•Quick and eager to learn and accept constructive criticism
•Able to understand and follow through with directions
•Dedicated to customer satisfaction
•Good command in English
EDUCATION:
University of Cebu-Banilad, Cebu City June 2009-March 2011 Undergraduate
Saint Mary's Academy, Dipolog CityJune 2005-March 2009Graduated
DPDS SpEd Center, Dipolog City June 1999-March 2005Graduated
RELEVANT SKILLS:
Computer knowledge
•internet savvy, above average computer knowledge
•familiar with the commands for navigating through various Global Distribution Systems
•familiar with the tools used by retail merchants such as Target.com, online marketplace like eBay, gaming company like Xbox
EXPERIENCE
September 2017 - Present
English as a Second Language – Teacher (RareJob Philippines, Inc.)
Teaches English lessons to a variety of Japanese students from beginners to working professionals.
March 2017 – September 2017
English as a Second Language – Teacher (Acadsoc Ltd.)
Teaches English lessons to a variety of Chinese students from children to working adults.
July 2016 – Present
Transcriber (GoTranscript.com – Parker Corporation LP)
Transcribe English audio files uploaded by clients as accurately as possible within the given timeframe for each file.
June 2015 - December 2015
Technical Support and Sales Representative II for Sprint (Convergys-Banawa Cebu)
Answers telephone or Internet-based inquiries of a technical or complex nature from customers primarily regarding company products such as their mobile phones, tablets and other electronic devices with problems ranging from malfunctioning to nonfunctioning electro/mechanical equipment or software applications. Regularly requires deviation from standard screens, scripts, and procedures. Maintains log of problems so that recurring problems can be reported to product development. Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise.
October 2014 - May 2015
Buying and General support Teammate for eBay North America (ePerformax Cebu)
We cater to customers' issues regarding their purchases, general queries, basic information about the buyer protection policy (i.e. Item not received or item was received but was not as described)
October 2012 – October 2013
Teammate for M2M Mediation/Escalation Phones and eMail Support – eBay Australia (ePerformax Cebu)
Customer Service Representative – took care of members’ problems regarding orders not arriving, mediating on behalf of buyers and sellers if they cannot resolve the issue by themselves, education members about buyer and seller protection programs and save trading, offering sellers options when a buyer is not paying, taking action on member reports regarding malicious activity of other members on the site, approving unpaid item appeals and feedback removals, dropping issues, restricting or suspending accounts of violating members.
June 2012 - September 2012
Trainee Chat Agent – Microsoft Xbox (Stream Cebu)
Chat support representative – assisted customers with general queries and provided technical support; Xbox Gaming console full support with FAQ’s and mainly troubleshooting problems with the console.
October 2011 – May 2012
Team Member for Guest Services – Target.com (ePerformax Cebu)
Customer Service Representative – assisted guests in placing, editing, cancelling, returning and replacing their orders over the phone, handled payment information and billing inquiries, contacted shipping carriers for guest’s inquiries regarding their order and to make sure orders are being shipped and delivered on time.
April 2011- October 2011
Tier 2 eRepresentative at Orbitz.com and Cheaptickets.com (Aegis PeopleSupport-Cebu)
Customer Service Representative – provided solutions to customers' everyday concerns with customizing their online bookings and making sure their trip remains safe and hassle-free; booked reservations for flights, hotels, cars and vacation packages for customers, utilizing the online tools or over the phone. Handled billing information. Navigated 5 Global Distribution Systems for various airlines-- Worldspan, Apollo, Sabre, Shares and Deltamatic. Contact plane companies, hotels and rental car businesses regarding changes, emergencies and policies on the customers' behalf.
