DIYEFA NMOR
Odenike Street, Yaba, Lagos | - |-|
http://linkedin.com/in/jennifer-nelson-
PROFESSIONAL SUMMARY
Proactive and results-driven Customer Service professional with over 3 years of experience
delivering seamless remote support through CRM tools and digital platforms. Adept at
resolving customer concerns via email, chat, and call, managing high volumes of inquiries,
and delivering tailored solutions. Skilled at building client relationships, enhancing
customer retention, and driving loyalty in virtual settings.
EDUCATION
Delta State University, Abraka
Bachelor of Arts in English
GPA: 3.65 | September 2022
Relevant Coursework: Advanced Communication Skills, Customer Relationship
Management, Problem Solving, and Critical Thinking
REMOTE WORK EXPERIENCE
Geeky Ways
Remote Customer Service Representative
July 2024 – November 2024
- Delivered outstanding support to over 150 clients daily via email, chat, and phone,
maintaining a 98% satisfaction rate.
- Resolved 95% of customer concerns on the first interaction, boosting retention and repeat
business by 30%.
- Crafted tailored solutions for diverse customer needs, optimizing case management using
CRM tools.
- Successfully managed high-pressure situations, showcasing professionalism and empathy
in a virtual environment.
Golden Prince Production
Remote Media Support Specialist
September 2022 – July 2024
- Provided virtual assistant for technical issues, subscription inquiries, and content access,
ensuring timely resolutions.
- Analyzed client feedback to identify improvement opportunities and enhance digital
service offerings.
- Maintained precise records of all client interactions, improving accountability and
streamlining workflows.
Triple O Enterprise
Remote Sales Representative
July 2018 – August 2021
- Exceeded monthly sales targets by an average of 15% through strategic cold calling, virtual
networking, and email outreach.
- Consistently generated over 50 qualified leads monthly using digital tools and
participating in virtual events.
- Strengthened client relationship with personalize consultations, leading to repeat business
and higher customer satisfaction.
SKILLS
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Remote Tools and Platforms: Zoom, Microsoft Teams, Slack
Analytical Tools: Microsoft Excel, PowerPoint, CRM Systems
Core Competencies: Virtual Team Collaboration, Time Management, Problem Solving,
Leadership, Public Speaking
Languages: English (Native), French (Conversational)
