Divyashree M B

As an experienced Operations Manager with over 5 years of expertise in lending, financial services, and process optimization, I bring a robust track record of driving efficiency, building strong partnerships, and delivering results across diverse business verticals. My background spans both secured and unsecured lending (including Personal Loans, MSME loans, and NCDs), and more recently, EV financing – a fast-evolving, high-growth sector.

I specialize in setting up and scaling operations from the ground up, crafting end-to-end SOPs, optimizing workflows, and implementing efficient systems that reduce turnaround time, enhance customer satisfaction, and improve team performance. My leadership style is both strategic and hands-on, ensuring seamless coordination between internal teams and external partners, including lenders, OEMs, and service providers.

As a freelancer, I offer businesses my expertise in streamlining back-end operations, creating impactful MIS reports, building customer support frameworks, and improving service-level efficiency. I have worked extensively on structuring EV loan products, risk assessment frameworks, and setting up underwriting and customer service processes tailored to emerging sectors. I am also adept at creating dashboards, trackers, and partner performance reports that support decision-making and drive revenue growth.

With strong communication and problem-solving skills, I work cross-functionally with tech, credit, legal, and sales teams to address operational bottlenecks and ensure smooth process execution. My experience working with startups and fast-paced environments enables me to adapt quickly, deliver results under pressure, and support companies through phases of rapid growth.

If you’re looking for a freelance Operations expert who understands the nuances of lending, fintech, and scalable service delivery, I can bring immediate value to your team. Whether it’s creating SOPs, managing partners, setting up support processes, or driving operational excellence – I’m ready to contribute strategically and efficiently.