Divya Sinha

DIVYA SINHA HR SR PROCESS SPECIALIST CONTACT PROFILE Near chincoorie began High school NSGC, Assam, INDIA-- Dedicated and results-driven professional with a solid background in customer service and human resources. Known for delivering exceptional customer experiences while effectively managing HR processes and fostering a positive work environment. Skilled in employee relations, recruitment, and problem-solving, adept at balancing the needs of both clients and staff to drive organizational success. EDUCATION E X P E R I E N CE MASS COMMUNICATION (B.A) • JULY 2017 HR SR PROCESS SPECIALIST • OCT 2021 – FEB 2024 Bhavan Vivekananda College, Hyderabad, Telangana Supported the Hiring Committee by addressing candidate performance queries using ticketing tools like GUTS and PoPs Connect. Handled escalation emails and provide assistance to the team with candidate support queries. Analyzed client and customer surveys to enhance individual and team performance. Generated reports on team performance, attendance, and adherence to improve overall efficiency. Developed performance improvement plans and managed roster changes, including cab rosters. Coordinated team leaves to effectively manage head count and productivity, minimizing negative impacts on performance. Provided regular reports to managers for forecasting head count, shrinkage, and utilization. Trained and mentored employees to maximize team performance. CERTIFICATE OF HIGHER EDUCATION • JUNE 2014 ARMY PUBLIC SCHOOL BOLARUM, Hyderabad, Telangana KEY SKILLS Quality metrics maintenance Microsoft Office SQL Communication Skills WIPRO, Hyderabad, Telangana TRANSACTION RISK INVESTIGATOR • SEP 2019 – JUL 2021 Amazon, Hyderabad, Telangana A C C O M P L I S HM E N T S Star Performer Award - Synchrony, Hyderabad. POE Award (Quality Champion)Amazon, Hyderabad. Resolved customer refund and return complaints by communicating with merchants. Tracked returned products and initiated refunds promptly. Verified application and account details to assess credit and financial risks accurately. Managed account data and coordinated with clients and creditors to ensure accuracy. Prepared various written communications, reports, and documents to facilitate smooth operations. Stellar Performance - Wipro, Hyderabad. SENIOR SPECIALIST UNDERWRITER • MAY 2017 —SEP 2019 Synchrony Financial, Hyderabad, Telangana LANGUAGES English Hindi Manipuri Evaluated credit worthiness of potential customers and extended credit accordingly. Owned the credit process, making decisions in the best interest of customers and the organization. Verified client application and account details using tools like LexisNexis and Innovis. Ensured timely processing of daily queues within established business standards.