Divya N

 Divya N Bangalore, Karnataka -- PROFESSIONAL SUMMARY Personable Customer Service professional offering over six years of experience resolving account and service concerns for number port in customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Skilled call centre professional versed in customer support protocols for customer service. Bring extensive high-call volume experience spanning six years working with number porting consumers. Superior computer skills and telephone etiquette. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering six years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Achievements include expanding a customer base by 100% and bringing in more than $1000+ in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and capability to travel up to 100% of time. Forward-thinking senior customer associate with specialized education in sales force. Applies learned principles to meet deadlines with accuracy in high pressure customer service environments. Skilled in sales force with strong communication skills to listen effectively and exceed expectations while maintaining customer service approach. SKILLS Data entry Computer proficient Keyholder experience Staff education and training Sale expertise MS Office proficiency Leadership Customer relations Order management Status updates Sales training Proficient in the use of Windows-based application, Microsoft Word and Excel, Proficient in the use of Internet WORK HISTORY Senior Customer Service Associate First source Feb 2014 to Current, Bangalore, Karnataka Escalated issues to proper supervisors when standard processes were not effective. Resolved customer service issues using company processes and policies and provided updates to customers. Coached new team members on service techniques and provided scoring through quality assurance program. Working for number portability process back end process (Time Warner Cable, Qwest, Tele-Pacific, Vonage) Escalated issues to proper supervisors when standard processes were not effective. Sales Representative Vichy Feb 2004 to Jan 2014,Bangalore, Karnataka Performed cold-calling and follow-ups with leads to secure new revenue. The achievement success of advertising strategies by boosting engagement through social media and other digital marketing approaches. Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%. Education Sri Raghavendra High School Bangalore, Karnataka Diploma in Computer Application Computer Systems Analysis Feb 2004