Divya Kamath

Divya Kamath Dallas, TX 75035 |- |-| www.linkedin.com/in/divyajkamath Principal AI Product Executive | Cloud Platforms & Cognitive Technologies Mission-driven leader obsessed with building AI products that users love. Transformational technology executive with a 12-year track record of shipping successful Cloud+ AI-native platforms that redefine markets. Combines deep technical expertise in machine learning (NLP, LLMs, computer vision) with exceptional P&L leadership—scaling Azure AI services to $100M+ revenue streams. Recognized for: Product Excellence: Built Microsoft’s Copilot ecosystem (1.2M MAUs) with 90% customer satisfaction (NPS), now used by 30% of Fortune 500 by integrating with Dataverse. Customer-Centric Innovation: Turned emerging tech (Digital Twins) into $50M+ product lines through rigorous user feedback loops. Key Achievements • • • Shipped 5 v1 AI products (e.g., Digital Twin in Fabric) adopted by Fortune 500 enterprises with 95% adoption satisfaction, driving 10% MoM growth. Scaled Azure VMware Solutions to $100M+ revenue by collaborating with VMware on joint GTM strategy. Elevated platform reliability to 99.99% uptime, reducing user-reported incidents by 40% via proactive monitoring, ticket deflection and auto ticket resolution. Areas of Expertise AI Product Strategy | Product Excellence | Cloud Platforms (Azure, VMware) | CTO Advisory | Data-Driven Decision Making | Customer-Centric Design | SaaS Monetization| Agile Methodology| Supportability & Reliability| Responsible AI Professional Experience Microsoft, Dallas, TX Principal Product Leader 03/2014 - Present Led and drove million-dollar programs involved in the areas of Digital Transformation starting from Azure Cloud offering to the innovation of latest Copilot integrations with Business Applications Platform and Microsoft 365. Few of the critical notable product launches have been such as. • Designed and launched v1 Digital Twin in Fabric capability in Public Preview May’2025 Microsoft Build by successfully onboarding 50 Fortune 500 enterprises in Private Preview and using data led growth methodology to improve their experience journey, increase customer funnel, usage & retention. • Introduced the concept of ontology to build powerful AI agents for connected factory automation, data agents for Q&A & what-if simulation. Performed financial modeling, • • • • • • • long range planning, market-fit analysis for pricing and positioning before venturing into the market. While championing for Responsible AI , also led field positioning, GTM enablement for Data agents and Copilots capabilities across Microsoft Fabric. Led low code no code innovation strategy in Microsoft Power Platform by working closely with key MVP Partners and customers and responsible of Maker growth and usage of about 1.2 million MAU/month with 10% growth MoM. Designed security controls for Power Platform, by implementing virtual network support for the public facing end points. Also, a team of data professionals led to develop and implement a comprehensive data governance framework, ensuring compliance with financial services regulations and improving data quality by 90%. See my blog here. Launched a multi-year v1 product - Azure VMware Solutions part of Azure Compute that targets on-prem installations to lift n shift to Azure in close partnership with VMware. Role involved in defining the product feature, architecture layout, roadmap planning & prioritization, achieving certifications, meet security & compliance standards, financial modeling, pricing & positioning, signing up Definitive Agreements, Support Transfer agreement for operationalizing the business, build a support team, converting the startup product to mainstream, thus turned this into a billion dollar business line for Microsoft. Led Azure Supportability charter for Storage, Compute and Networking by analyzing daily case volumes, incident themes, NSAT dissatisfaction scores. Shadowed front line engineers to understand the tooling gaps and arrived at several automation to meet the FDR (First Day resolution) foals to meet 60% OKR. Led Azure Infrastructure Reliability Charter in addressing critical NSAT around Virtual Machines reboots, Performance, Latency by building proactive monitoring and intelligent automation solutions to ensure customers didn't experience any downtime and contributed towards 99.99% availability and reliability metrics. Led a team of TPMs to deliver on Azure Billing models-PAYG, Reserved Instances that processes hourly meters across Azure products into SAP to process monthly invoices for all Azure customers. Also integrated the invoice recognition with Sales Incentive Compensation system. Recruit, mentor, and support talent to cultivate a highly productive, high-impact team, fostering professional growth and operational excellence. ADP Dealer Services, Seattle, WA Systems Business Analyst IV • • • 10/2007 - 05/2014 Led end-to-end execution of IT internal projects, from kick-off to final release and support, ensuring seamless delivery. Acted as the primary liaison between IT and business departments, resolving operational challenges and driving efficiency. Spearheaded the integration of legacy systems (Mainframes, Peoplesoft, Oracle) with Salesforce, achieving minimal data loss. Progressed from Analyst I to Analyst IV in 5 years, demonstrating consistent growth and leadership. Additional Relevant Experience Snap Inc. Business Consultant • • Designed and implemented a donation management system for World Vision, integrating Oracle ERP and CRM for billing and tracking. Led the implementation of Order Management, Oracle Tele sales, Oracle Service, CRM Foundation, and Lotus Notes for automated email communication. Oracle Corporation CRM Staff PM • • • Key contributor to the v1 version of Oracle CRM, driving innovative solutions across EMEA. Led the implementation of Tele sales, Call Center applications, and external integrations for BATELCO, shaping the foundation of Oracle Tele sales standardization. Designed and deployed a Number Management system for real-time assignments in online ordering for Telecom. Implemented and configured Special Edition-Master Solution Certified Enterprise Package for EMEA-Oracle, tailored for SMBs. Spearheaded Scripting tool implementation for automated service request management at Casema, optimizing ticket creation and assignment. Executed Spares and Depot Repair Education and Certification Master of Information Technology (MIT) Manipal Academy of Higher Education Master of Public Administration (MPA) Annamalai University Aeronautical Engineering Hindustan Institute of Engineering Technology, India