Divinewill Nwanne

DIVINEWILL CHIDALU NWANNE Charlisco Warehouse, Ekpan Warri, Delta state Nigeria -- PROFESSIONAL SUMMARY A well trained and knowledgeable Virtual Assistant with three years of extensive experience and practice in administrative and customer support for professionals and emerging businesses. Proven ability in keeping appointments, maintaining correspondence, keeping track of information and carrying out administrative duties with great organizational skill and a self-starter attitude and the ability to comprehend all the peculiarities of different types of customers. Also equipped with strong CRM skills, email and time management, exceptional attention to details and client focus approach in delivering quality results. CORE SKILLS AND COMPETENCE Data Entry and Management | Calendar Management | Email Management |Adaptability | Critical Thinking | Time Management |Team Leadership | Airbnb and Property Management Lead Generation | Appointment Scheduling | Decision Making | Travel Management and bookings Administrative Assistant | Customer Support Service | Excellent Written and Verbal Communication | Outbound Calls | Email Correspondence TECHNICAL TOOLS Slack| Apollo | Zoho | Getprospect | Zoom | Trello | Trulia |Dropbox | Google Suite | Clockify Calendly | Loom | Monday.com | HubSpot | Spreadsheets | Airbnb |Google Workspace| PROFESSIONAL EXPERIENCE Apex study consultancy April 2024-October 2024 Administrative Assistant (Remote) Apex study consultancy is a a traveling firm in Nigeria that provides school admission application assistance and Visa application assistance to clients, with a client base of over 200 and a staff strength of 48 staffs. Accomplishments: Successfully accomplished multiple task within timeframe, enhancing overall team productivity. Digitally executed administrative duties such as filing, data entry, and document preparation to enhance office efficiency and ensure easy retrieval. Coordinatd and managed virtual meetings, including setting up videos conferences and ensured participants have the required materials. Conducted research and compiled data Assisted clients with school admission application process and visa application process Consulted with clients to give them professional advice and guidance on the visa process. Followed up on Visa process to ensure accurate documentation, timely approval and compliance with immigration requirements. Proffessionally performed data entry and kept accurate database. Enhanced clients satisfaction by resolving disputes promptly and efficiently, maintained open lines of communication and ensured high-quality service Assisted with the preparation of documents, including contracts and proposals Brivalix Hotels and Apartments July 2022-March 2024 Administrative Assistant (Remote) Brivalix hotels and apartments is an accommodation designed to provide travelers with temporary lodging, convenient and comfort. It served as a home away from home, offering amenities to enhance guest exeperince, satisfaction and comfort. Provided guest with safe and welcoming space. Accomplishments: Coordinated with hotel department to assist with scheduling inventory management and team communication, ensuring seamless daily operations and optimal resources allocation Updated and maintained hotel database including guests profiles, loyalty membership and contact list Provided administrative support to the General manager, including document preparation, data entry and reporting for effective workflow Supported front desk operations by managing digital bookings, guest requests and inquiries. Tracked offices supplies, prepared purchase order to maintain adequate inventory level, ensuring that all department had all the necessary materials for a smooth daily operation Kings knight Industrial Company July 2021-June 2022 Administrative Assistant (Remote) Kings knight industrial company is a mechanical engineering servicing firm in Nigeria that specializes with professional maintenance of petrochemical machines, leak test, calibration and pressure test services with a staff strength of 45 and a customer base of over 160. Accomplishments: Conducted daily analysis of transactions, reconciled accounts and identities areas of cost savings and efficiency. Monitored supply usage, identified replenished needs and coordinated with vendors to manage timely deliveries andcost effective purchasing. Carefully maintained client records, including tracking projects and follow-up action Managed the phone system which includes routing calls and delivering messages. Facilitatd internal communications,ensuring that employees are well informed of office updates, procedures and resources. EDUCATION Imo State University Sociology Djas cohort CERTIFICATION Virtual Assistance Alison Office and Administrative Management Alison Administrative Support Hubspot Academy Inbound Sales Hubspot Academy Inbound Sales and Marketing English LANGUAGE