DIVINE LOVE ANYANWU
-, Port Hacourt Nigeria-
www.linkedin.com/in/divine-love-anyanwu-2a4a5b2a1
PROFESSIONAL SUMMARY
I’m a strategic and proactive Administrative Virtual Assistant and a certified
Customer Service Representative specializing in CRM management and
organization. My background in customer service has refined my ability to pay
close attention to detail, handle complex inquiries, and enhance client
interactions. Skilled in streamlining workflows, managing schedules, and
providing exceptional support to drive efficiency and client satisfaction.
EXPERIENCE
Administrative Virtual Assistant
C.J. Jiakponna Law Firm — Lagos, Nigeria (Remote)
April 2022 - June 2024
● Provided comprehensive administrative and clerical support, including
managing schedules, coordinating appointments, and preparing business
documents.
● Utilized data entry and management skills to streamline office operations,
reducing document retrieval time by 50%.
● Created visually appealing graphics for social media campaigns using
Canva, resulting in a 15% increase in social media interactions.
● Managed travel itineraries, including booking flights, accommodations, and
transportation, ensuring seamless travel arrangements.
● Implemented and maintained efficient filing systems, both digital and
physical, to ensure easy access to critical documents.
● Coordinated virtual meetings and webinars, handling technical setup and
troubleshooting to ensure smooth execution.
● Drafted and edited correspondence, reports, and presentations,
maintaining high standards of professionalism and accuracy.
● Assisted in onboarding new team members, providing them with necessary
resources and orientation materials.
● Monitored and managed office supplies, placing orders and ensuring
inventory levels were maintained to avoid disruptions.
Customer Service Representative
Royce Empire — Port Harcourt, Nigeria
March 2020 – February 2022
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Delivered exceptional customer support via phone, email, and chat for an online clothing
brand, resolving inquiries and issues promptly, achieving a 95% customer satisfaction
rating.
Utilized CRM software to track customer interactions, manage service requests, and
maintain detailed records, enhancing response times by 20%.
Conducted follow-up calls to ensure resolution of issues and gather feedback,
contributing to a 15% increase in repeat business.
Processed returns, exchanges, and refunds efficiently, adhering to company policies and
ensuring customer satisfaction.
Coordinated with logistics and support teams to resolve order discrepancies and
expedite shipping, improving delivery accuracy.
Managed and updated customer accounts in the CRM system, ensuring data accuracy
and facilitating personalized service.
EDUCATION
Federal Polytechnic, Nekede - Imo State, Nigeria
Higher National Diploma in Biochemistry
November 2020 - August 2022
CGPA: 3.00
Federal Polytechnic, Nekede - Imo State, Nigeria
National Diploma in Science Laboratory Technology
September 2016 - August 2018
CGPA: 3.36
Virtualclicksupport
Virtual Assistant Master Class
March 2023
Concentration: Enhancing skills and utilizing tools for optimal performance
Skills
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Calendar and Appointment Management
Travel and Accommodation Booking
Email and Correspondence Handling
Online Purchases and Administrative Support
Confidentiality and Discretion
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experienced with project management software (Asana, Trello, Notion) and CRM
systems (Salesforce, HubSpot)
Skilled in graphic design software ( Canva, Adobe Photoshop)
Fluent in English; conversational in French
Leadership Experience
Vice President
National Association Of Science Students, Nekede Chapter
October 2020 – August 2022
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Advocated for over 500 science students, influencing policy decisions and improving
science education.
Planned and executed the annual Science Student Workshop, attracting over 300
attendees and fostering a vibrant community.
Interests
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Traveling: Enhances cultural awareness and adaptability
Reading: Develops research and analytical skills
