Divine Yaw Agyare

DIVINE YAW AGYARE P.O.Box 4109, Amakom-Kumasi ·- /- linkedin.com/in/divine-agyare- A highly self-motivated and driven individual with 10+ years of experience in a sensitive corporate environment. Likes to work on a challenging job profile which provides an opportunity to enhance my technical skill and knowledge and could provide me an insight into new aspects which would be helpful for my career. Outgoing and detail-oriented, good at building and maintaining professional relationships. Proficient in Microsoft Office tools. Seeking to bring fast intelligent solutions to your company. Have a Bachelor of Arts degree in Psychology and Information Studies. EXPERIENCE SEPTEMBER 2022 TO DATE FLOOR MANAGER – FAIR TRADE OUTSOURCING        Supervise staff. And establish work requirements Train staff to perform allocated roles. Readily available as a support for all client needs and questions, issues resolutions and delegation. Prepare reports to track performance of employees to enhance efficient evaluation. Monitor work and maintain an efficient rapport between floor employees and management. Analyze and identify growth for all projects at workstations and ensure high quality service. Determine personal and team objectives and ensure achievement of target to ensure high quality service for better performance. AUGUST 2021 – SEPTEMBER 2022 LAUNCHER & WATCHER - FAIR TRADE OUTSOURCING          Watch/monitor test-takers as they take the exam to avoid academic breach Assist test-takers with concerns while they are in exam (troubleshoot issues, exam issues, etc.) and assist test-takers in submitting the exam and wrapping up the session Grabs all assigned sessions to watch. Reaches out to an intervention specialist as soon as a breach is suspected. Documents any notable events during session Provides timely and professional service. Fully aware and is compliant with FERPA (Family Education Rights and Privacy Act) Maintains a good word choice and positive scripting when chatting with a test taker Diligently strive to meet the metrics set by the operations e.g., launch time, touchpoints, academic Integrity, etc. JULY 2018 – JUNE 2021 EXPERIENCE CENTER OFFICER - VODAFONE GHANA        Manage large amounts of inbound calls in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunity to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all interactions in database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance. Meet personal/team qualitative and quantitative targets. SEPTEMBER 2015 – OCTOBER 2016 E-BUSINESS OFFICER (NSS) - ZENITH BANK GHANA LIMITTED         Activation and clearance of blocked cards. Market (cross-sell) bank products to customers. Persuade potential customers to open accounts. Printing out special bank statements. Assisted customers with enquiries to ensure speedy delivery of service. Registration of customers on Mobile Money platforms Issuance, replacement and unlocking E-zwich cards. Opening of individual and current accounts for new customers. AUGUST 2013 RECORDS OFFICER (INTERNSHIP) – BEGORO DISTRICT HOSPITAL    Registration of patients. Filing of patient folders and claim sheets. Entry of patients’ data into a database. EDUCATION SEMPTEMBER 2011 – JULY 2015   Psychology Information Studies OCTOBER 2007 – MAY 2011 2 General Arts SKILLS     Communication and People skills Problem solving Emotional intelligence Responsibility     INTERESTS    Reading Singing Watching TV series REFERENCES  MR. VINCENT H. T. MUSAH STANDARD CHARTERED BANK (GHANA) Director, Cash Sales – Transaction Banking --  WENDY AMANKWAH KYIRA VODAFONE GHANA LIMITED Supervisor, Experience Centre - - PRINCE KOMLA ANKUYI FAIR TRADE OUTSOURCING Proctor Center Manager (PCM) - - 3 Computer literacy Multi-tasking Attention to details Flexibility 4