Divine Rose Adiong

Divine Rose A. Adiong Customer Service Representaive A customer service representative is responsible for providing excellent customer service to customers. They must be able to resolve customer issues and complaints in a professional and efficient manner. They must also be able to upsell products and services to customers. Contact Phone- Email-Address 56 9th-29th Street, Nazareth, Cagayan de Oro, Misamis Oriental Education Experience 2020 - 2022 Truly Beauty Inc l Cagayan de Oro, Northern Mindanao Chat/Email Support Prompt chat and email responses to customers. Document each customer’s question or problem as well as the resulting answer or solution. Answering customers' inquiries via Chat, Email, and Social Media. providing the right information. Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. Making sales or recommendations for services that may better suit customers’ needs 2017 - 2019 Teleperformance Inc l Cagayan de Oro, Northern Mindanao 2010 Bachelor of Science in Education Capitol University 2006 Secondary Education Cagayan De oro College Skills Computer skills Customer service Microsoft office Communication skills Computer literacy Language Customer Service Representative Addressed customer service inquiries quickly and accurately. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Recommended, selected, and located merchandise based on customer needs. Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Providing overall great customer experience Maintaining records of customer interactions 2016 - 2017 Freedom LLC l Cagayan de Oro, Northern Mindanao Homebased Quality Analyst Identified issues, analyzed information, and provided solutions to problems. Explored and created new ways to resolve problems with processes, technology, or team members to improve overall efficiency. Testing products, systems, and software to guarantee they are defect-free and fulfill the quality standards of an organization. Implementing and monitoring test scripts to assess functionality, reliability, performance, and quality of the service or product. Developing and executing test plans to ensure that all objectives are met. 2016 - 2017 English Filipino Al Mustaqeem, Employment l Cagayan de Oro, Northern Mindanao Homebased Chat Support Respond to customer queries in a timely and accurate way, via phone, email, or chat. Identify customer needs and help customers use specific features Monitor customer complaints on social media and reach out to provide assistance Experience 2013 - 2016 Arriba Telecontact Inc l Cagayan de Oro, Northern Mindanao Homebased Quality Analyst Troubleshoot problems and diagnose system faults. Engaged with customers to better understand their needs and deliver excellent service. Maximized customer engagement and satisfaction by delivering excellent customer service. Managed complaints with calm, clear communication and problem-solving. Assisting customers with emergency problems or unexpected situations. Providing solutions for customer problems. Contact 2010 - 2012 IBM Daksh (GPS) l Makati City, NCR Phone Customer Care Specialist - Email-Address 56 9th-29th Street, Nazareth, Cagayan de Oro, Misamis Oriental Education Handled phone calls daily, addressing questions and concerns appropriately. Followed scripts and adhered to company policies throughout phone calls. Resolved customer queries and problems using effective communication and providing stepby-step solutions. Maximized customer engagement and satisfaction by delivering excellent customer service. Reference Jaypee Carmen Operations Manager, Teleperformance Inc 2010 Bachelor of Science in Education Phone:- Capitol University Benny Quinto 2006 Team Supervisor, Truly Beauty Inc Secondary Education Phone:- Cagayan De oro College Skills Computer skills Customer service Microsoft office Communication skills Computer literacy Language English Filipino