Divine Kilsi Mike

Port Harcourt Divine Kilsi Mike - - in/divine-mike- SUMMARY Project Manager with 4+ years of experience leading cross-functional teams, optimizing operations, and delivering projects on time and within budget. Skilled in Agile, Lean, and remote team management, I have consistently improved project delivery speed by up to 40%, reduced operational costs by 20%, and increased customer satisfaction and revenue through targeted initiatives. Proficient in project management tools like JIRA, Trello, Asana, and ClickUp, I am passionate about building efficient workflows, scaling operations, and leading teams to success in fast-paced environments. EXPERIENCE DIRECTOR OF OPERATIONS September 2024 - Present, PORT HARCOURT, NIGERIA HEARTS ALKEBULAN FOUNDATION • Oversaw daily operations for 10+ regional projects, ensuring alignment with organizational goals and operational KPIs. • Implemented Lean and Six Sigma strategies, reducing supply chain costs by 20% and improving project efficiency by 15%. • Built and led three cross-functional teams, boosting overall project delivery capacity by 25%. • Managed multimillion-naira operational budgets, successfully delivering 90% of initiatives on time and within scope. • Spearheaded stakeholder engagement campaigns, significantly enhancing brand visibility and donor relations. PROJECT MANAGER (CONTRACT) October 2024 - April 2025, US SAUCE AND SPOON • Managed end-to-end digital tablet ordering system implementation across multiple locations, from project planning to final rollout. • Optimized service workflows, reducing table turn times by 30 minutes and lifting daily guest throughput by 10%. • Enhanced customer satisfaction ratings from 72% to 86% by gathering feedback and implementing targeted process improvements. • Contributed to a 20% increase in monthly revenue by identifying critical payment issues and improving transaction processes. • Led cross-functional teams and vendor negotiations to streamline system adoption and training delivery. AGILE SCRUM MASTER May 2024 - August 2024, ENUGU, NIGERIA (REMOTE) DIGITAL WITCH • Facilitated Agile ceremonies (daily stand-ups, retrospectives, sprint planning) for two distributed teams operating across three time zones. • Increased sprint delivery speed by 30% and improved product release predictability by 20% through Agile coaching and process refinement. • Introduced JIRA-based task management, reducing project status reporting time by 40%. • Designed and launched a remote onboarding program that increased team engagement scores by 15% during the first month. PROJECT COORDINATOR/ JUNIOR PROJECT MANAGER (Initially commenced as Project Management Intern) February 2021 - April 2024, PORT HARCOURT, NIGERIA CAKOS VENTURES LTD • Supported project management activities for infrastructure upgrades, ensuring resources, schedules, and deliverables remained aligned. • Led a 20-member team through a major lending platform upgrade, reducing downtime by 15% and improving loan processing speed by 25%. • Secured three new vendor partnerships, increasing loan approval efficiency by 20% in the first quarter following integration. • Developed a strategic project dashboard that reduced leadership decision-making time by 40%, driving faster project approvals. EDUCATION BACHELORS OF SCIENCE RIVERS STATE UNIVERSITY • RIVERS STATE, NIGERIA • 2024 CERTIFICATIONS PROJECT MANAGEMENT CERTIFICATION GOOGLE • 2025 SKILLS Project Management & Execution- Agile Project Management (Scrum, Kanban)- Waterfall and Hybrid Project Methodologies- Strategic Planning and Project Delivery- Risk Assessment and Mitigation Operations & Business Management- Budget Planning and Cost Control- Vendor and Partner Negotiations- Process Automation and Efficiency Improvement- Stakeholder Management and Client Relations Leadership & Collaboration- Cross-Functional Team Leadership- Remote Team Collaboration- Communication Across Global Time Zones- Training and Onboarding Program Development Digital Tools & Technology- JIRA | Trello | Asana | ClickUp | Monday.com- Wrike | Microsoft Project | Airtable | TeamGantt | Zoho Projects- Tableau (for Reporting and Data Visualization)