Divine Grace Contado

DIVINE GRACE U. CONTADO VA/ACCOUNT MANAGER ABOUT ME - Pasig City, Philippines - Professional Experience and Skills EXPERIENCE Successful background in customer service and administrative roles. Developed multitasking and prioritization skills as a working student. Customer Service and Cultural Exposure Two years in customer service, adept at client relationship management. Three years in Dubai, gaining international exposure and cultural awareness. Current Role and Capabilities Virtual assistant and account manager, leveraging organizational and communication skills. Strong attention to detail and efficient client account management. Transport Account Manager Jayride Grp Ltd l Sydney, Australia Nov 2019 - March 2020 Aug 2021 - June 19, 2025 Primary point of contact responsible for all matters related to the client account. Duties include building & maintaining strong relationship, monitoring identifying & & pursuing growth opportunities, good platform scores/travel maintaining completion rate and reduce cancellations. Jan - July 2019 ACADSOC Inc. HR RECRUITMENT SPECIALIST Online ESL Screen applicants for online ESL tutoring, begin with preassessments and initial interviews. After establishing their system accounts, recommend them to their designated process trainer and tutor managers or direct supervisors. Lastly, ensure daily reports are sent following each shift. EDUCATION Executive Admin/Office Manager Bachelor of Business Management Oct 2012 - Mar 2015 Dubai, UAE Rizal Technological University Duties and Responsibilities: SY. 2006 - 2009 SY. 2016 - 2017 1. Administrative Support 2. Office Management SKILLS 3. Communication and Coordination Management Skills 100% Creativity 90% Digital Marketing 90% Negotiation 85% Critical Thinking 90% Leadership 90% 4. Project Management 5. Financial Management 6. Human Resources Support 7. Strategic Planning and Support Customer Service/Technical Support (BPO) Feb 2009 - Feb 2012 Jollibee Foods Corporation (Scholar/Service Crew) Nov 2005 - Dec 2008 REFERENCES Bruna Louise Maifrino Ida Razelynn Marquez Key Account Manager Transport Account Manager Email :- Email :-