Divine Grace Chigozirim Ezedioramma

 Divine-Grace Ezedioramma Customer Sales Representative Email:-Tel: - SUMMARY I’m a hardworking Customer Sales Representative with a proven track record in driving sales growth and delivering exceptional customer service. I’m skilled in building strong relationships with clients, understanding their needs, and providing proper solutions. I’m also good in handling inquiries, resolving issues, and upselling products effectively. Additionally, an excellent communicator with a keen ability to engage customers and foster loyalty. Lastly, I’m committed to achieving sales targets and contributing to overall team success while maintaining a positive brand image. WORK EXPERIENCE Product Expert (TurboTax USA) January 2025- March 2025 I helped customers with their tax problems and helped navigate the TurboTax app. I escalated issues to higher ups when it was out of my expertise. I descalated issues by using materials that I was trained with. Customer Sales Rep (Good Baklava) February 2024- December 2024 I actively engaged with customers to understand their needs and recommend appropriate products or services. I delivered compelling sales presentations and product demonstrations to potential clients. Customer Sales Rep (Jesu Tech) March 2023 - June 2024 I managed the order processing workflow, ensuring accuracy and timely fulfillment of customer orders. I addressed customer inquiries and resolved issues promptly to enhance customer satisfaction. Customer Sales Rep (Protis Studios) June 2023 - December 2023 I identified and qualified leads through research and outreach, ensuring a robust sales pipeline. I built and maintained strong relationships with clients to foster loyalty and repeat business. Customer Sales Rep (Joeys Apartments) March 2022 - March 2023 I worked closely with marketing and product teams to align sales efforts with company goals. I met or exceeded sales targets and performance metrics while maintaining high standards of customer service. Customer Sales Rep (Property Yard) January 2021 - January 2022 I maintained accurate records of sales activities, customer interactions, and outcomes for reporting purposes. I gathered customer feedback and market insights to inform product development and sales strategies. EDUCATION University of Calabar, Calabar Bachelor of Science- Genetics and Biotechnology Sep 2017 - Feb 2023 HARD SKILLS Product Knowledge | Sales Technique | CRM Software | Data Entry | Lead Generation | Negotiation Skills | Market Research | Email and Phone Communication | Customer Service | Reporting and Analytics | Time Management | Training and Development SOFT SKILLS Effective communication, Attention to detail, Time management, Adaptability, Creativity, Collaboration, Critical thinking, Technical writing skills, Confidentiality