Divina Valentin

Diviña Tutaan Valentin 11A Alarka Street North Fairview Quezon City, Philippines -- SKILLs Microsoft Office Suite Microsoft InfoPath Training Studio Adobe FrameMaker Adobe RoboHelp Adobe PhotoShop AuthorIT Xyleme LMS Adobe Acrobat SnagIt 15 HTML CSS Education University of Santo Tomas, Espanya Manila 2001 - 2005 Bachelor of Science on commerce Major in Economics experience Technical Writer | Eclaro International May 2016 – Present Write, design, develop and maintain technical documentation for external and internal users based on written specifications, interviews with other team members, and hands-on testing of the applications Write product manuals, user guides and Help guides Design and develop back-end documentation Work with Business Analysts and Subject Matter Experts to understand enhancements and new features and translate those into help documents and technical documentation updates Manage versioning and storage of documentation Assist in the development of presentation decks for internal and external users Assist in the development of documentation standards, including style guides and templates Perform content review of other writer’s documentation Collaborate regularly with other departments to improve processes or procedures Technical Writer | Freelance Content Writer July 2015 – Present Create training materials for various end users Create and maintain documentation and other technical guides for a licensing company Write robust and easy to understand product descriptions Create assessments for tests and other evaluation courses Create compelling content for academic courses Author scripts and other content for eLearning courseware materials Instructional Writer | Real Page Philippines Inc. May 2015 – May 2016 Develop online documentation and other related collateral for web-based applications Publish and maintain documentation resources Create online help, guides and other written specifications Work with technical staff and trainers to make assessments easier to understand Write user-facing content and collateral for a variety of end users Manuscript Writer | Bolton International April 2014 – March 2015 Author raw manuscripts for online help or eLearning tutorials. Read, copy or proof to detect and correct errors in spelling, punctuation, and syntax. Prepare, rewrite and edit manuscripts to improve readability, or supervise others who do this work. Develop conversion assessments on training materials, considering reader or audience appeal. Verify facts, dates, and statistics, using standard reference sources. Read, evaluate and edit manuscripts or other materials submitted for publication and confer with authors regarding changes in content, style or organization, or publication. Review and approve proofs submitted by junior writers to production. Senior Technical Writer | Crimson Logic Pte. Ltd Singapore August 2009 – February 2014 Author technical user guides, manuals and documents, online and web help content. Create video guides or tutorials. Review and edit user guides, manuals and documents, online and web help content. Create outline and storyboard based on prototypes and development sites. Manage a small group of technical writers based in Singapore and India. Coordinate and collaborate with developers, system engineers and clients about the technical aspect of the guides as well as follow-up on updates and reviews of the manuals or online help. Create content of brochures, posters and banners for corporate communications. Edit, write and review Software Specifications, Design Specifications and other software related documents. Write and review proposals and tenders for the company’s business team. Author and review training materials or slide show and publications and presentations. Trained and practiced quality assurance testing as well as verification and validation for in-house software developed by the company. Technical Writer | Mindwave Solutions Singapore December 2008 – August 2009 Author technical articles and manuals pertaining to processes like integration, migration, settlement, registration and other topics. Create articles for company newsletters and magazines. Design brochures and flyers for company events. Update and maintain company annual report and coordinate with the different teams. Edit and update existing articles and manuals according to internal specifications. Create and design IT based client courseware and instructional materials. Liaise and coordinate with other team members about final edits and revisions. Run software and test programs to determine actual process and errors. Do assigned administrative work and tasks. Technical Writer and Content Developer | Lawson Financials July 2007 – December 2008 Author and write knowledge base articles for a Financial ERP and software Author and update Financial Lawson Software manuals Analyze Financial Workflow and process Run programs and software to determine errors and bugs on the system Research, examine and test solution for customer inquiry about the ERP Edit and Review articles Document updates and changes Create reports and data for the team Conduct trainings and knowledge transfers to colleagues Technical Writer | Headstrong Philippines January 2006 – July 2007 Lead-Technical writer for Microsoft Business Solutions Write and format financial manuals that tackles business solutions given by the client according to their standards and style Convert using Adobe Distiller the manuals and add water marks and security the manuals using Adobe Acrobat Coordinate with American counterparts and set meetings and conference calls monthly Create E-Learning tutorial scripts