DIVINA
LAOANG
SKILLS
Strong organizational and timemanagement skills
PROFILE
I have experience with
customer service, and social
media management, seeking
to leverage transferable skills
and experience to excel as a
Virtual Assistant.
Excellent communication and problemsolving skills
Attention to detail and ability to
identify issues and provide solutions
Proficient in Microsoft Office and
Google Workspace
Experience in Email drafting and Email
Sorting/labeling
Ability to handle confidential
information with discretion
TOOLS /APP
ChatGpt
Canva
Capcut
Meta Business Suite
Notion
Google Workspace
Zoom
SOCIAL MEDIA MANAGEMENT
JANUARY 2023 - PRESENT
Conducted research on marketing trends
Created social media graphics, captions,
and managed content calendars for a
Facebook Page
Utilized tools such as Canva and Meta
Business Suite to create visual assets
and schedule social media posts
EDUCATION
Saint Louis University
2008 - 2014
BS Hospitality & Tourism Mgmt.
Baguio City, Philippines
CONTACT DETAILS
--
Tarlac, Philippines
Edited videos and created reels using
Capcut.
CUSTOMER SERVICE EXPERIENCE
2014 - 2017
CONVERGYS, ALABANG
Resolved customer complaints and
concerns, exceeding satisfaction targets
Assisted with mobile plan upgrades,
billing inquiries, and technical support
Maintained accurate records of customer
interactions and tracked issue resolution
Collaborated with cross-functional teams
to identify process improvements
