Dive Herbese

Dive Herbese Address: 7A Waling-Waling St, Capitol Site Cebu City 6000 Phil. Email:-Contact #- |- A results-oriented Customer Service with 10+ years of experience in using effective customer service skills and solutions to drive exceptional satisfaction to both client and customers. Work Experience Educational Background University of the Visayas Bachelor of Science in Hotel and Restaurant Management Graduated March of 2012 Skills & Proficiencies Customer Service Interpersonal communication skills Effective communication skills Accenture Customer Service Associate April 2017 to Present Receives inbound calls for US Telco Company assist client with their billing inquiries, contracts and account specific concerns respond to their complaints and resolve issues to ensure customer success and satisfaction. [24]7 Customer Phil Inc. Technical Support Associate Sept 2015 to April 2017 Assist and fix customer technical quiries and challenge for US based Internet service provider. Teletech Phil Inc Customer Service and Associate July 2012 to Sep 2015 Receives inbound calls for customer sales inquiry for US brand laptops and desktops. Volunteer Work & Certification ITIL V3 Foundations Accenture Oct- East Asia Inter-regional Tourism Forum Assistant Liaison Officer - Bilateral Meetings Sept- On the Job Training (Food&Beverage Service and Production) Crown Regency Hotel (Cebu City) April to May 2011