Dither Vance Macalanggan

Hi! My name is Dither Vance Macalanggan, I am a dedicated and detail-oriented Virtual Customer Service, Exectutive assistant, and Store manager, with over 6 years of hands-on experience supporting customers across email, chat, website and phone channels in fast-paced service environments. I specialize in providing accurate, empathetic, and solution-focused support while maintaining high customer satisfaction and driving business results.

I have extensive experience managing customer interactions, processing orders, handling follow-ups, and maintaining accurate records using CRM and internal systems. I am highly comfortable working with structured guidelines, prompts, and workflows, making me well-suited for AI-assisted customer service operations where precision, review, and quality control are essential.