Dishon Opati Shikuku

DISHON OPATI SHIKUKU ICT Specialist Nairobi, Kenya --www.linkedin.com/in/dishonopati PROFESSIONAL SUMMARY Results-driven ICT Specialist with 3+ years of hands-on experience in technical support, systems administration, and digital education. Expert in troubleshooting, computer systems maintenance, Apple & Windows OS, network configuration, and end-user training. Skilled in deploying ICT tools in educational settings, boosting KCSE performance to a mean score of 12.00 in 2024. Proficient in Linux (Ubuntu), Office 365, cybersecurity basics, and AI technologies. Holds certifications in Lean Six Sigma, ALX AI Starter Kit, and Cybersecurity. Adept at improving user experience, reducing downtime, and managing ICT projects in Agile environments. Committed to continuous learning and innovation in ICT service delivery. KEY SKILLS • • • • • • • • • IT Hardware & Software Support Networking (WAN/LAN) Management Data Recovery & System Maintenance End-User Training & Documentation Classroom Technology Integration Ubuntu & Linux System Administration Cloud Services & Office 365 Agile IT Project Support Strong Analytical & Troubleshooting Skills WORK EXPERIENCE ICT Support Specialist & Computer Tutor Albstadt Helping Hands Community School, Mtwapa Jan 2022 – Present • • • • • • Maintained and upgraded IT systems in classrooms to ensure continuous academic support. Designed curriculum-aligned instructional materials and integrated technology tools into teaching. Delivered technical support for staff and students, resolving software and hardware issues. Collaborated with school leadership to align IT infrastructure with educational goals. Achieved a mean score of 12.00 in KCSE 2024 Computer Studies through innovative teaching methods. Managed computer lab, laptops, tablets, and related ICT equipment. • • • • Installed, re-installed, and troubleshot software and operating systems. Maintained regular and updated back-ups of school data. Worked closely with external suppliers such as Internet Service Providers. Monitored, maintained, and repaired computer networks, Wi-Fi, and CCTV systems. Apple Solutions Tech Consultant Macspot Technologies Limited, Nairobi Mar 2021 – Dec 2021 • • • • Marketed and sold Apple and Microsoft devices, improving customer engagement and satisfaction. Repaired and maintained Apple products including MacBooks, iPads, and iMacs. Provided cross-platform technical support (Windows, macOS, Linux). Created and executed social media strategies to boost product visibility. ICT Intern Gertrude’s Children’s Hospital, Nairobi Oct 2020 – Feb 2021 • • • Offered first-level IT support, troubleshooting hardware/software issues. Maintained WAN/LAN networks for optimal connectivity. Assisted with data migration, backup, and documentation. ICT Attachee Ministry of Labour and Social Protection, Nairobi Oct 2019 – Jan 2020 • • Installed and maintained desktops, laptops, and networking equipment. Supported users with system updates, installations, and training. ACHIEVEMENTS • • Certificate of Merit – Albstadt Helping Hands School for exceptional KCSE Computer Studies results. Boosted academic outcomes through ICT-based teaching strategies. CERTIFICATIONS • • • Fundamentals of Cybersecurity – Alison White Belt Certification in Lean Six Sigma (4-hour training) – 8th Jan 2025 ALX AI Starter Kit Certification – 12th March 2025 (28Days) EDUCATION Diploma in Information and Communication Management Institute of Advanced Technology (IAT Campus) 2018 – Jan 2020 Grade: Credit (B) Certificate in Computing Module Software PCEA Kariobangi Computer College Jan 2018 – Mar 2018 Diploma in Database Management Alison Online Learning June 2020 Kenya Certificate of Secondary Education (KCSE) Esalwa Boys Secondary School 2014 – 2017 TECHNICAL PROFICIENCIES • • • Operating Systems: Windows, macOS, Linux (Ubuntu) Networking: WAN/LAN, Network Security, Troubleshooting Software & Tools: Microsoft Office Suite, Google Workspace, Adobe Suite, Remote Desktop, CCTV Systems, IT Utilities REFEREES Mrs. Bathsheba Kwamboka Account Manager, Albstadt Helping Hands School--Mr. Kennedy Karanja Account Manager, Macspot Technologies Ltd--Ms. Jane Ndung’u ICT Assistant Manager, Gertrude’s Children Hospital--