Disha Desai

Disha Desai A - 405 - Siddhi Flats, Opp Shivalya Residency, Nr. Amprapali Bungalows, Tarsali, Vadodara. Ph :- /- Email :- Professional Experience: 1. Encircle Pvt Ltd.: Worked in Inbound Process, Handling Inbound calls from 2010 to 2011 for 1 year. (BPO)- CSR. Responsibility: Need to make sure that all the complaints are recorded correctly and replied efficiently so that client is satisfied and happy with the reply.. 2. Office Beacon: (BPO)-- Started in Office Beacon from January 2011 as a Customer Service Executive and then moved to the Production Dept. as an Asst. Team Leader for 1.5 years and then was promoted to Sr. TL and worked with many (US and Canadian) clients and team members till Jan 2018. Responsibility: I have in Total of more than 6.5 years of experience as Team leader. I was handling more than 50 employees.  Directed Employees to complete the daily tasks and special projects with Quality. Checking the daily reports to ensure that the data are filled correctly.  Working as per the SLA of the clients . Responsible for delivery of solutions as per client expectations.  Having Knowledge for Excel , Google docs, live reports in Google docs.  Build and manage customer relationship within customers through regular client calls, monthly meetings with the team members and monthly senior management meetings. 3. Work from Home- (10th Feb-18 to 28th July -18) Responsibility: - Taking care of the customer’s queries of the market places – Amazon, EBAY through email. Was taking calls of the customers and resolving the query regarding these market places. Qualification:  Done schooling from DPS School.  Completed SSC from Pune University.   Completed HSC from CBSE Board. BBA from- Dr Baba Saheb Ambedkar University. (Correspondence-currently pursuing) Areas of Experience:          Self Directed Professional And Mature Handle clients (Emails & Spark & Calls) Managing people Solving the issues faced by the team in processing the daily assigned Work. Assigning Right task to right person. Fulfilling client's Expectations (SLA) Maintain Daily Reports Maintaining TAT expectations for clients. Professional Summary:  Dedicated and focused, completing multiple tasks, committed to delivering high-quality results with monitoring the works and handling people.  Putting right person to right place of work after getting process knowledge.  Handled the calls from customer when involved with inbound process.  Resolve and address questions and concerns from Team members & Clients.  Coordinate with internal teams to ensure that the excellent work is being completed and sent to the client. Personal Details: Languages Known:     English Hindi Marathi Gujarati ---------------------------------------------------------------------------------------------Hobbies:  Reading books  Listening Music ----------------------------------------------------------------------------------------------