Diseph Emma Ikata

EMMA-IKATA EBIDISEGHABOFA DISEPH No 6, Glover Street, Ikoyi, Lagos state ​| ​-;- |​- CAREER OBJECTIVE A resourceful graduate with over 5 years of experience working in customer-centric roles. Possesses impeccable written and verbal communication skills, excellent interpersonal skills, and is computer-savvy. CORE COMPETENCIES • • • • Customer Service Cost Efficiency Attention to details Supplier Relationship PROFESSIONAL EXPERIENCE FRITZY’S PET CARE PROS | AUG 2018 – PRESENT Resolved all customer inquiries. Handled incoming calls and made outgoing calls to ensure customer satisfaction. First point of contact between customers and the firm. CUSTOMER SERVICE REPRESENTATIVE • • • PIPER UP | MAY 2018 – AUG 2018 Handled supervisor’s personal affairs including bill payments and beauty appointments. Carried out task and calendar management. Scheduled meetings and made travel arrangements Managed the contact list, social media platforms, and communications Carried out research and wrote reports on provided topics. VIRTUAL ASSISTANT • • • • • FPG TECHNOLOGIES AND SOLUTIONS SALES ASSOCIATE | APR 2017 – MAY 2018 • Established a stable business relationship with six new companies. • Achieved over 10 percent of my $850,000 target. • Oversaw the installation process from start to finish for quality assurance purposes. • Tracked and followed-up all customer requests in a timely manner. • Took down customer preferences to determine focus of sales efforts. • Conferred with potential customers regarding their needs and advised customers on products to purchase. DEBMEDIA TECHNOLOGIES | NOV 2016 – FEB 2017 Made cold calls to prospective clients, giving detailed overview of available products. Restructured, re-branded and managed the firm’s social media platforms. Resolved customer issues and answered enquiries. Acted as first point of contact between clients and the firm. TELEMARKETER AND CUSTOMER SERVICE OFFICER • • • • • • Made over $2000 worth of sales. Tracked and followed-up all customer requests in a timely manner. EDUCATION BELLS UNIVERSITY OF TECHNOLOGY, OTA, OGUN STATE BACHELOR OF ENGINEERING, MECHATRONICS ENGINEERING | 2015 OUR LADY OF FATIMA COLLEGE, PORT HARCOURT, RIVERS STATE SECONDARY SCHOOL LEAVING CERTIFICATE | 2009 SKILLS AND STRENGTHS • • • ICT: Microsoft Office suite; Zoho; Asana; Sage; Salesforce; LabView,Python. Language: English (fluent); Well-honed interpersonal skills REFEREES Available on request.