Diptesh B

DIPTESH BOSE --- Senior Manager | Principal Product Architect – Modern Workplace | Generative AI Solutions Leader -- Visionary IT leader with rich global experience driving Modern Workplace Automation, Digital Transformation, and Generative A I integration across Fortune 500 global companies. Leading DXC Technology’s Enterprise Architecture for Workplace Automation and GenAI, architected GenAI-powered solutions that enhance customer experience, optimize service delivery, and fuel business growth. Trusted advisor combining deep expertise across Cloud, ServiceNow, Azure Integrations, Power Platform, and latest Generative AI and Agentic AI frameworks. PROFILE SUMMARY • • • • • • • • CORE COMPETENCIES IT Leader with over 21 Years of Expertise in Modern Workplace Automation, Digital Transformation, Generative AI Solutions, and Enterprise Architecture, delivering innovation-driven business outcomes globally. Principal Architect for Modern Workplace AI and Automation, spearheadi ng strategic AI initiatives, roadmap development, solution architecture, and cross functional delivery at DXC Technology. Specialist in Architecting AI-Powered Digital Workflows, integrating platforms like ServiceNow, Microsoft Azure, AWS Bedrock, and Semantic Kernel to drive intelligent workplace automation and customer experience optimization. Expert in Enterprise AI and Knowledge Management Architectures , leveraging TOGAF ADM, BizzDesign, and ArchiMate frameworks to design scalable, future-ready intelligent enterprises. Proven Track Record of Partnering with Global Technology Leaders (Microsoft, AWS, ServiceNow, Dell) to embed cutting-edge AI capabilities into enterprise products and enhance workplace digitalization. Hands-on Leader in GenAI Enablement, developing prototypes and demos using Azure OpenAI, AWS Bedrock, Open-Source LLMs, and secured on-premi s e GPU infrastructures for regulated industries. Former Global Practice Head for Low-Code Development, building and scaling Microsoft Power Platform practices, delivering mission-critical low-code automation apps for Fortune 500 and government clients. Recognized Thought Leader and Evangelist for Digital Workplace Transformation, having led global teams, orchestrated Buildathons, and driven award-winning Conversational AI, Predictive Analytics, and Intelligent ITSM innovations. Modern Workplace Automation & GenAI Integrations Enterprise AI Architecture (TOGAF) Digital Transformation Strategy Generative AI Solutions (Azure OpenAI, AWS Bedrock) Low-Code and No-Code Development (Power Platform) Agentic AI (Copilot Studio, FlowiseAI, n8n, Azure AI Foundry) Knowledge Management Systems (ServiceNow, SharePoint) Enterprise Architecture (TOGAF, ArchiMate) Conversational AI and Predictive Analytics TECHNICAL SKILLS • • • • • • • • • • AI & Automation Platforms: Azure Integration Services, Azure Functions, Azure OpenAI Services, AWS Bedrock, ServiceNow, Microsoft Copilot Studio Agentic AI Frameworks & Tools: Semantic Kernel, LangChain, LangGraph, Google A2A, Custom / OnPrem LLM Solution, Model Context Protocol (MCP) Vector Search and Vector DB (Databases): Microsoft Azure AI Search and Multimodal Indexing, Pinecone and Qdrant LLM + Finetuning: Azure OpenAI GPT 4o, o3, o4, Google Gemini, Azure Bedrock, Anthropic Claude, Ollama, LMStudio Integration & AI Workflow Orchestration: Power Automate, Logic Apps, FlowiseAI, n8n Architecture Frameworks: TOGAF ADM, BizzDesign, ArchiMate, Enterprise AI Architecture (NIST, ISO/IEC 42001:2023) Cloud & DevOps: Azure, AWS | GitHub Actions, Azure DevOps Data & Analytics: Microsoft Fabric, Power BI, Predictive Analytics, Knowledge Management for Azure AI Search, Synapse Analytics, Azure Data Factory (ADF) Low-Code / Development: Power Platform (Canvas Apps, Model-Driven Apps, Dataverse), SAFe Agile, GitHub Copilot ITSM / Productivity: ServiceNow, ServiceNow NowAssist (GenAI), Microsoft 365, Power Platform, Power App, Power BI, Power Automate, SharePoint Technology Partnership and Innovation Management EDUCATION • Master of Business Administration (MBA), Marketing & Systems: Sikkim Manipal University, Bengaluru | 2010 • Bachelor of Information Technology (BIT): Manipal University, Manipal | 2003 ACHIEVEMENTS • • • • • Architected and led DXC’s global Modern Workplace Automation & GenAI portfolio, including the creation of AnalystQ Copilot, an enterprise-grade AI agent transforming analyst workflows—recognized by Gartner and ISG for innovation and business impact. Founded and scaled the Low Code Practice at Protiviti (India & Middle East), delivering enterprise-grade solutions in Data Analytics, RPA, and Digital Transformation for global clients. Championed AI for Workplace strategy at DXC Global Digital Delivery, building conversation AI agents, predictiv e analytics platforms, and cloud-native call centers—hosting global hackathons to drive innovation and talent engagement. Pioneered integration of Generative AI, RAG-based search architectures, and knowledge management systems, resulting in up to 60% faster access to insights, enhanced service delivery, and improved enterprise knowledge reuse. Delivered quantifiable business impact across global programs, including 25%+ operational efficiency improvements, 40% reduction in incident resolution times, and 30% faster time-to-market through reusabl e AI/automation frameworks and IP-driven architectures. WORK EXPERIENCE DXC Technology, Bengaluru, India | Senior Manager – Modern Workplace Automation & Generative AI Enterprise Architecture | Nov 2023 – May 2025 • • • • • • • • • • • • • • Spearheaded the design and development of AnalystQ Copilot, an AI-driven assistant developed using Microsoft Copilot Studio and GitHub Copilot leveraging Retrieval Augmented Generation (RAG) to enhance Modern Workplace management’s engagement with industry analysts including Gartner and ISG. Developed and built GenAI middleware using Azure Logic Apps + ServiceNow for real-time text analytics with enterpri s e API orchestration, using Azure AI Foundry – GPT-4.0 mini for cost-efficiency. Transformed Machine Learning backend with LLMs in ITSM Ticket Analytics for better categorization, multilingual support, and automation via prompt engineering and vector search. Developed GPT-4-powered solution to analyze millions of IT tickets and generate dynamic reports, insights, and charts. Defining and executing the strategic roadmap for Modern Workplace Generative AI, guiding global architectural standards and governance for DXC’s AI offerings across all Modern Workplace capabilities. Leading architectural direction and overseeing comprehensive Automation & AI Program governance, ensuring alignment with business objectives and innovation goals. Managing product lifecycle including roadmap formulation, intellectual property stewardship, engineering readiness. Directing high-performing teams, facilitating AI project planning, task allocation, and technical mentorship to Offering Architects. Architecting innovative AI-powered workflows, integrating with platforms such as ServiceNow and third-party applications, and leveraging advanced tools like Microsoft Azure OpenAI, AWS Bedrock, and Microsoft Semantic Kernel to automate enterprise AI pipelines. Conducting technical deep-dives to evaluate emerging AI trends and platform capabilities, enabling the Modern Workplace team to remain at the forefront of technology adoption. Collaborating cross-functionally with sales, development, and operations to ensure seamless delivery and adoption of AI solutions. Establishing and nurturing strategic partnerships with key AI / GenAI technology vendors. Reviewing and enforcing design best practices and enterprise-wide AI architecture standards including RAG and AI search indexing patterns. Championing knowledge sharing and skill development initiatives across teams to foster expertise in Modern Workplace AI technologies. DXC Technology, Bengaluru, India | Principal Product Architect – Modern Workplace Automation | Jul 2021 – Nov 2023 • Led global strategy formulation and content development for Modern Workplace Automation, producing insights for industry analysts such as Gartner and ISG. • Served as the principal architect for DXC’s global Modern Workplace Automation offerings, delivering architectural guidance across multiple capabilities and ensuring program governance excellence. • Directed partner ecosystem management, automation roadmap creation, product launch readiness, pricing strategy, licensing, and stewardship of DXC’s proprietary automation intellectual properties. • Oversaw operational analytics and engineering collaboration to drive product innovation and market readiness. Protiviti India Member Firms, Bengaluru, India | Senior Manager – Low Code Practice Lead | Jun 2020 – Jul 2021 • Established and scaled the Low Code Practice focused on Microsoft Power Platform to deliver rapid application development solutions for Protiviti’s global client base. • Built and led a specialized team to design, develop, and deploy low-code applications tailored to diverse industry needs. • Delivered strategic solutions for marquee clients including: Client 1: Developed reusable Power Automate templates to streamline workflows. Client 2: Designed a cybersecurity audit application using Power Apps Canvas. Client 3: Architected a Dataverse, SAP, and SharePoint-integrated CRM model-driven app for distributor management. Client 4: Automated supply chain workflows leveraging the Power Platform. Protiviti Middle East Member Firms, Dubai & Abu Dhabi, UAE | Manager – Data Analytics & Digital Transformation May 2019 – Jun 2020 • Led delivery of complex consulting and technology projects, focusing on automation, big data, business intelligence, and AI for UAE-based clients. • Delivered comprehensive Big Data architecture for a banking client, encompassing data ingestion, storage, batch processing, analytics, and executive dashboarding. • Implemented attended and unattended Robotic Process Automation (RPA) bots to optimize supply chain processes for a pharmaceutical giant, enhancing SAP transactional efficiency. • Conducted audits and AI readiness assessments for a government entity • Data Establishment and digital workplace technology controls a holding company. • Executed financial systems audit and master data governance reviews for government entities and investment firms, driving compliance and operational improvements. PREVIOUS EXPERIENCE DXC Technology, Bengaluru, India | Senior Manager – Offering Delivery Engineering, Global Workplace & Mobility, Integration & Automation | April 2017 – May 2019 • Directed a globally distributed, cross-functional DevOps and digital transformation team focused on AI-enabled workplace solutions within DXC’s MyWorkStyle initiative. • Built and mentored a multi-disciplinary team comprising enterprise architects, cloud specialists, software engineers, and testers skilled in AI, ML, cloud platforms, and Agile delivery. • Defined AI for Workplace strategy and oversaw solution delivery readiness, pricing, scheduling, and customer engagements , including Beta co-funded projects. • Led global Buildathons and hackathons, fostering innovation and delivering prototype conversational AI agents such as “Agent Alfred” for internal IT support. • Presented next-generation digital workplace solutions and led envisioning sessions to support clients’ digital transformati on journeys across various industries. • Ensured architectural integrity, security compliance, and Agile progress tracking through active participation in Scrum ceremonies and leadership communication. Technology stack highlights: AI & NLP (IBM Watson, Microsoft Azure BOT, Amazon Lex), Cloud (IBM Cloud, Azure, AWS), DevOps (SAFe, CI/CD, Jenkins, Jira), Microservices, IoT, Data Visualization (Power BI, Kibana), Programming (Node.js, Python, Java, .NET), and Database platforms (CosmosDB, MongoDB, SQL Server). Hewlett Packard Enterprise, Bengaluru, India | Senior Manager – Enterprise Services Global Design & Engineering, Workplace Support Services | May 2016 – Mar 2017 • Led a global team of architects, engineers, and business leaders to design and deploy cognitive services, AI, BOTs, and RPA solutions aligned to HPE’s strategic IT transformation engagements. • Managed strategic partnerships with leading technology providers including Microsoft Azure, Blue Prism, and Google to co develop advanced enterprise automation solutions. Hewlett Packard Enterprise, Bengaluru, India | Manager – Technology & Program Management, Mobility & Workplace Worldwide | Nov 2015 – Apr 2016 • Directed a global technology team driving innovation and demand generation through collaboration with sales and account teams. • Managed relationships with top-tier software vendors to develop and implement cutting-edge customer solutions. • Oversaw technology budget, ROI analysis, and pricing model development to optimize spend and delivery impact. Hewlett Packard, Bengaluru, India | Manager – Business Operations, Mobility & Workplace Worldwide | Nov 2014 – Oct 2015 • Led global operational strategy, budgeting, forecasting, and sales pipeline management for a $1B business unit. • Drove productivity improvements, site consolidations, and workforce optimization initiatives focused on balanced scorecard metrics and labor management. Hewlett Packard, Bengaluru, India | Manager – Business Operations, Global Service Desk (APJ Region) | Apr 2014 – Oct 2014 • Directed a lean regional operations team spanning multiple APJ countries, managing financial planning, cost-benefit analysis, and quarterly business reviews with senior US executives. • Led automation and process improvement projects enabling migration of services to low-cost global delivery centers , significantly reducing operational costs. • Executed key initiatives including staffing optimization, employee time tracking, delivery fragmentation reduction, teleworker strategy, and customer NPS improvements. Hewlett Packard, Bengaluru, India | Manager – Information Management & Analytics, ITO India | Sep 2013 – Mar 2014 • Managed recruitment, team performance, and growth within global ITO KPI reporting and productivity domains. • Developed and deployed an integrated management dashboard (“@Glance”) for senior leadership to streamline decisionmaking on budget, hiring, and operational approvals. Hewlett Packard, Bengaluru, India | Team Lead – Performance Management, ITO India | Nov 2007 – Sep 2013 • Led resourcing, staffing, and analytics reporting teams managing employee utilization, KPI tracking, and internal cross charging. • Designed and implemented a SharePoint-based customer satisfaction framework, enhancing service quality and feedback mechanisms. • Developed training content and managed L&D portal curation for continuous skill development. Hewlett Packard Company, Bengaluru, India | Subject Matter Expert – Global Service Desk | Aug 2005 – Oct 2007 • Served as SME for Microsoft IT Helpdesk, leading a team of 11 engineers, monitoring KPIs, SLAs, and conducting technical training. • Managed escalations and liaised directly with Microsoft product teams to resolve critical bugs and improve service delivery. Hewlett Packard Company, Bengaluru, India | Service Desk Engineer – Global Service Desk | Aug 2004 – Sep 2005 • Provided technical support for Microsoft IT Helpdesk across key product lines including SharePoint, Operating Systems, and Mobile Devices. • Achieved consistently high customer satisfaction (CSAT >98%) and set records for Average Handle Time (AHT) with complex issue resolution under 5 minutes. HCL Technologies, Noida Area, India | Technical Support Specialist | Dec 2003 – Aug 2004 • Delivered remote technical support for networking hardware/software to major US ISP clients. • Coordinated hardware dispatches and resolved escalated technical issues as part of a subject matter expert group. CERTIFICATIONS • Microsoft Certified: AI Engineer Associate | Microsoft | Issued Apr 2019 · Valid through Oct 2025 (Renewed) Credential ID: 1A96239D6FB7D610 | Certification Number: F0CAK5-54494B • Microsoft Certified: Azure Data Fundamentals | Microsoft | Issued Dec 2022 Credential ID: 59139B96867B8851 | Certification Number: EFA5DB-44D04B • Microsoft Certified: Power Platform Fundamentals | Microsoft | Issued Sep 2021 Credential ID: 87A58B02FF17A20F | Certification Number: 36C435-016E50 • ITIL® V3 Foundation | EXIN | Issued Oct 2011 Credential ID:- • SAFe® 5 Architect (Expired) | Scaled Agile, Inc. | Issued Mar 2023 · Valid through Mar 2024 Credential ID:- • SAFe® 5 Agilist (Expired) | Scaled Agile, Inc. | Issued Oct 2022 · Valid through Oct 2023 Credential ID:- • Certified ScrumMaster® (CSM) (Expired) | Scrum Alliance | Issued Nov 2017 · Valid through Nov 2023 Credential ID:- PERSONAL DETAILS Languages Known: • • • • • • • English, Hindi, Bengali Global Ambassador, One Young World www.oneyoungworld.com 2010 Inaugural Conference Delegate Speaker - One Young World London – http://www.youtube.com/watch?v=jcZoRJdXB10 Volunteer, Adopt-a-Granny with Help Age, 2002 Volunteer, Help Age International, 2001 English Essay Writing Bronze Award, 1999 School Karate Champion – Green Belt, 1998 District level cricket player and opener bowler for 7 consecutive years ▪ U16 & U19 for Ranchi, Jharkhand ▪ Played under the captaincy of Mahendra Singh Dhoni (MSD) for five years