Dipesh Vartak

CAREER OBJECTIVE An association with an organization where my experience, inter-personal skills would be utilized and continued professional growth would be encouraged. Professional Experience Jan’16 – Till Date : Started Food Truck Chain as Potoba Foods Responsibilities Started own project on food truck chain Responsible for End to end management of food truck and over all revenue, cost management and growth. More focus on social media marketing. Complete vendor management and new vendor appointing. Aug’13 – Dec’15 : With Real Networks India Pvt Ltd || Account Manager (Dialer Tune) Responsibilities Managing Mumbai & ROMH CRBT business of Aircel: Daily performance tracking, circle reviews with Aircel VAS managers to discuss new initiatives and activities to grow business. Product Management: Responsible for managing Dialer Tune complete profile & content management by coordinating with content partners to create relevant songs collections & promote it as per the event, Launched new products/features in RBT: Product design and implementations through sales, marketing and operations teams for many RBT Product/feature launches. Major launches: Daily charging model, USSD mode and WAP mode of RBT activations, contest on RBT, Promotion thru Tele calling. Developed and managed relationship with Circle VAS managers & VAS Team members of operator; assisted them in growing business and exploring new business opportunities. Managing the campaigns on different modes such as OBD, USSD, SMS by coordinating with OBD partners, circle VAS promotion SPOC. Maintaining Circle Reports & MIS as per Circle VAS manager requirement. Dec’11 – Aug’13 : With Aircel Ltd || VAS Marketing & Postpaid Marketing Responsibilities in VAS Marketing Revenue Management - Revenue & Customer life cycle management across all VAS products - Dialer Tunes, Data, Wap, SMS and Subscriptions. Track revenue trends in detail for proactive revenue driving initiatives. Continually monitor penetration for Pocket Internet & grow unique users for VAS services. Segmentation of the base and promoting VAS products to customers. New product launches/initiatives - Launch of new innovative VAS Products in the markets. Support for new launched products like Data (GPRS), SMS packs and Voice Services. Updating Aircel website with the new contents and offers. Manage vendors across VAS products and develop potential VAS ideas for end customers. Operational Activities - Responsible for all VAS MIS activities & daily, weekly & monthly analysis/ppts for driving revenue & promotions. Responsibilities in Postpaid Marketing Management Reports on Postpaid - Circulating Postpaid Reports to management on daily, weekly and monthly basis. Calculating & analyzing revenue month on month. Product Configuration Co-ordination / UAT of products - Coordinating with circle UAT SPOC to ensure completion within TAT Internal Communication: Website Updation of Products & Toppings / TRAI Filing of Plans/ TEF preparation / Communication material co-ordination Preparation & Analysis of Market Stock. Competition Tracking & flashing essential reports Cross Functional Co-ordination of Postpaid day-to-day activities Jan ’08 – Dec’11 : With Bharti Airtel Services Ltd for Airtel Broad Band & Telephony Services ||CSD Service Marketing (Customer Service Delivery) Responsibilities Handling crucial data respective to management's Performance with ease. Responsible for generating MIS on automated tools.(MS access Macro, Excel). Daily Flashing of Churn Related Reports and reconciliation of Churn figures for West Hub requirements for Churn and facilitating Churn Reporting within Time. Analyzing churn data, calculating PDR for retention team & CSD management. Collect information of Competitor’s Plans/Tariffs and provide the same to all team members for further planning accordingly. Maintaining Data & generating ARPU, NAD Base etc. Validating payout data for agency of West Hub. Responsible for calculating value per customer & value churn. Monthly preparation of Power Point Presentation for Management review. Fetching data from Business Intelligence Tools as per the business requirement. Handling voluntary process manually during Arbor to iCRM migration. Sep ’07 – Jan ’08: With Reliance Life Insurance Company Ltd, || Finance Department Responsibilities Handling complete MIS of Finance Department. Preparing the login & New Business Report & forwarding to whole management. Going on with the project for migration of SUN data to SAP. Sep ’06 – Sep ’07 : With Bharti Airtel Ltd, one of the Top Service Providers in India. || Welcome Desk & Bill Printing Department Responsibilities Allocation of Welcome & First bill data to agency of Mumbai & ROM. Monitoring daily disputes cases & following up the same Provisioning on customer request. Handing the entire MIS for both processes. Handling Queries of the agents & resolving disputes on the floor. Handling SR’s as per customer’s complaints & requests. Coordinating with courier companies for delivery reports. Maintaining out calling feedback & actioning on escalation cases. Maintaining SLA percentage above 95 % & CAR scores above 90%. Sep ’04 – Sep ’06 : Magus Customer Dialog Pvt. Ltd. - Team Leader for Airtel Process || Close Loop Responsibilities Handling a team of 7 executives for Close Loop Process. Handling a team of 3 executives for Undelivered Bill Process. Monitoring RPC Target & CAR Scores of Agents Maintaining productivity dashboard & coordinating with the Airtel clients. Jul ’03 – Aug ’04: Hariom Printing Press - Sales Executive. Educational Qualifications Completed MBA in Marketing Management (PGDMM) with 1st class from Welingkar Institute. Passed Diploma in Production Technology from MSBTE Jul’2002. Passed SSC from Mumbai University in March’97 Computer Knowledge - Proficient in MS Excel, MS access, Macro Recording; Attended Advance Excel Training for 2 Days in Pragati Training Center organized by Bharti Airtel Ltd; Knowledge of DTP, Internet Language Known: Proficient with English, Hindi, & Marathi languages.