Dipanweeta Mishra

RESUME Dipanweeta Mishra Emai:-Mob.no..- CAREER OBJECTIVE: Seeking a challenging and responsible post in the field of Operations, and Process Management in a fast growing industry or a leading organization that will provide an opportunity for growth and advancement. Bachelor in Arts with 2 years experience Customer Service Operations. Area of Expertise 0. Experience in handling Queries of customer regarding telecom issues 1. Involved in Team build-up and Team goal activities 2. Expertise in Convincing people about the product 3. Strong command in Communication skill 4. Good knowledge in data processing WORK EXPERIENCE Bajaj Allianz Life Insurance Company Ltd(Bhubaneswar) 12th Sep 2008 to 17th Jan 2009 Renewal Executive:- .Making call to the customer to pay their premiums on due date .Preparing all reports .Handling complete Mis and computer entry .Doing operation and back office job AXIS BANK LTD(UTI), PURI 14th Feb 2007 to 17.Dec ,2007 CUSTOMER SUPPORT EXECUITIVE:- Cover all the potential people who need the financial suggestion. Opening of accounts and increasing the CA/SA acquiring for the bank. Looking after the third party product of the bank like L.I, G.I . Handling the queries of customers regarding the banking. . Segment wise covering the customers and delivering the service to the people and also to the corporate houses. IBM-Daksh, Kolkata CUSTOMER SUPPORT EXECUITIVE:- AUG, 2006 to Dec,2006 . Creating rapport with costumer and promoting the product of my company. . Increasing awareness about other services, which is provided by IBM-DAKSH . Convincing people about the product and answering to their queries satisfactorily. . Articulate communicator and exceptional motivator as well as skilled organizer, which could enhance the profitability of the company. Rotary Computer Education,Puri Faculty com Office Assistant :- 26th May 2004 to 1st June 2005 . Creating communication with the students to help them understand which technical course would be better for their career growth . Taking regular classes and conducting Examinations ACADEMIC QUALIFICATIONS: 5. Diploma in Information Technology from NIIT in 2005 6. Bachelor in Arts from Utkal University, Orissa in- from CHSE, Orissa in-th from BSE, Orissa in 1997 TECHNICAL SKILLS: Operating Systems : DOS, Win 98, Win XP, LINUX Languages : C++, JAVA Web Designing : HTML RDBMS : SQL, MS Access Packages : Office XP ACADEMIC PROJECT PROFILE: #1.project I T Title : Chat Application Technology : Core Java, Advanced Java ,HTML Project duration : May,2005 to Oct,2005 Chat Application is such an application which is completely developed with the JAVA technology with the front-end in HTML .It facilitates the users to interact or communicate with each other .The login is mandatory to access this application with rapid communication between one-to-one or in group. Responsibilities: Understanding the complete architecture of the project . Involved in developing the code in JAVA . Extending the support to team members for developing the front-end in HTML . Performed the unit testing Personal Profile: Date of Birth : 22nd May 1982 Gender : Female Present Address : Dipanweeta Mishra Flat No:203 Ambika Gangadhar Enclave Plot No:47 Forest Park Bhubaneswar State-Orissa Mob- Permanent Address : Dipanweeta Mishra Flat No:203, Ambika Gangadhar Enclave Plot No 47 Forest Park Bhubaneswar State-Orissa Mob- Language Known : English, Hindi, Bengali, and Oriya Strength : Communication Skill Hobbies : Making friendship, Listening music Declaration I hereby declare that the information furnished above is true to the best of my knowledge. Date.......... Place –Bhubaneswar Dipanweeta Mishra Top of Form Bottom of Form Top of Form Bottom of Form