Dipak Das

 DIPAK DAS Education-Graduate(B.A),H.S.(Commerce) Diploma in Spanish language B2 level completed Contact : - - Email :- Profile summary: Total 7+ years of working experience in Spanish language as translator on technical support. KEY SKILLS: Familiar with translation from Spanish to English and vice-versa. Able to speak fluently in Spanish and English. Excellent communication and social skills. Able to work to tight deadlines and night shifts. Willing to travel and able to work under pressure. PROFESSIONAL EXPERIENCE: Cybertech Systems & Software LtdJuly, 2015 to October, 2020 Technical Support Spanish Language for US project Chrome book Nature of Work Create ticket in OTRS Remedy Trouble shooting Handling all Chrome book issue Handling team of chrome book project. Steps for resolution of issues within the defined SLA. Key in the appropriate log notes in the ticket as and when there are findings / updates Update the users on the ticket progress Receiving calls/voicemail from users complaining about technical issues Team Management Handling Sup calls Technical translation Genie Customer Management services Pvt Ltd.February, 2013 to March, 2015 Technical Support Executive (Spanish Language Specialist) Nature of Work Providing support for Dell product. Trouble shooting Solving cases as per the SLA & TAT Support client for EMEA process hardware dispatch. Steps for resolution of issues within the defined SLA. Remote Support to resolve issues. Helping customer as per their troubleshooting on client applications. Transfer calls and tickets to next level of support if issue cannot be resolved at level 1. Key in the appropriate log notes in the ticket as and when there are findings / updates Update the users on the ticket progress Receiving calls/emails from users complaining about technical issues. Resolve tickets within the SLA and achieved 100% SLA on all the resolved tickets. Professional Certifications: Diploma in Spanish language (2 years course) from Ramakrishna Mission Institute of Culture, Kolkata. Diploma in Italian language (2 years) from Ramakrishna Mission Institute of Culture, Kolkata. EDUCATION: Degree Institute Year of passing Bachelor of Arts Monad University 2016 Higher Secondary, Commerce W.B.C.H.S.E 1991 Madhyamik W.B.B.S.E 1988 Permanent Address: 2/239 A, Sree Colony, PO Regent Estate, Kolkata - 700092 Date of Birth: 3rd January, 1971 Father’s Name: Late Sambhu Nath Das Marital Status: Married