Dipak Acharya

Dipak Acharya Kathmandu, Nepal | - |-LinkedIn Profile | Video Introduction Professional Summary Visionary and Results-driven executive with 20+ years of transformative leadership experience, including 16 years in senior/C-suite roles across Hospitality, Aviation, Travel, and Business Operations. Proven expertise in driving double-digit revenue growth, optimizing global operations, and leading cross-cultural teams in Dubai, Sri Lanka, Nepal, India, Vietnam, and Europe. Adept at aligning strategic vision with execution to deliver sustainable partnerships and market expansion. Core Expertise • • • • • Strategic Leadership: CEO, General Manager, and Director roles in Hospitality, VFS, Travel & Aviation. Revenue Growth & P&L Management: Market expansion, Sales strategy, digital transformation, and CRM optimization. Global Business Development: Built teams across UAE, South Asia, and Europe. Operational Excellence: Process automation, contract negotiations, and customer experience. Certifications: Agile Project Management (Atlassian), Six Sigma Green Belt (IIBM), Hotel Revenue Management (AHLEI), Certified Linkedin Marketing Insider Key Achievements • • • • CEO, VISATHing™ (Nov 2023 – Feb 2025): Bridged international markets through innovative sales strategies, enhancing operational efficiency across Nepal, UAE, India, and Bangladesh. General Manager/Director, SwapnaBagh Hotel & Resort (Mar 2014 – Oct 2022): Transformed the property into a luxury destination, boosting occupancy by 40% and leading a 50-member team. Business Development Manager, Rose Berry Hotel & Bellagio Colombo (Nov 2022 – Oct 2023): Designed campaigns that drove 25% market penetration in Sri Lanka working with 600+ employees. Directly reported to CEO. Hotel General Manager, Hotel Yambu (Feb 2012 – Mar 2014): Revitalized operations, increasing guest satisfaction scores by 30% leading team members of 47. Professional Experience: Full-time Business Consultant: Trivago Travel & Tours/ High-Land Travel/White Tiger Travel | Nepal| Feb 2023 – Current A business consultant with responsibilities in social media management, destination management, client retention, new partnership collaboration, and customer satisfaction has a diverse role focused on enhancing business performance and growth. Chief Executive Officer (CEO): VISATHing™ | Nepal; UAE; India; Bangladesh | Nov 2023 – Feb 2025 • Oversaw end-to-end operations, including strategic planning, cross-border partnerships, and team leadership, ensuring compliance with international regulations, delivering exceptional customer service, implementing business development, Sales, and Marketing strategies. Implementing an innovative sales and operational plan that increased market and streamlined visa processing efficiency by 25%. Business Development Manager: Rose Berry Hotel & Bellagio Colombo | Colombo, Sri Lanka | Nov 2022 – Oct 2023 • Spearheaded B2B/B2C campaigns, Sales and Marketing Strategy, securing partnerships with 50+ international travel agencies. General Manager/Director: SwapnaBagh Hotel & Resort / Ek Yatra Travels | Pokhara/Kathmandu, Nepal | Mar 2014 – Oct 2022 • Oversaw Hotel Operations, Business Development, Sales, National and international agencies partnership, OTA Management, Salesforce, and Marketing, achieving a 75% annual occupancy rate. Project Director: Freelancer: Hybrid SwapnaBagh Hotel & Resort | Apr2013 – Mar 2014 As a Project Director of the hotel Swapna Bagh, I was responsible for developing and executing a comprehensive project plan in coordination with shareholders, ensuring timely completion within a year. Key duties include financial projection planning, interior selection, and vendor and supplier management to deliver a high-quality and operationally ready hotel. General Manager: Hotel Yambu | Kathmandu, Nepal | Feb 2012 – Mar 2014 • Streamlined workflows, reducing operational costs by 25%. Oversaw Business Development, OTA Management, Salesforce, and Marketing strategies. Maintained 80% annual occupancy rate. Travel General Manager: BB Airways & Holidays | Kathmandu, Nepal; Kuala Lumpur, Malaysia | Mar 2010 – Sep 2012 • Expanded airline partnerships, increasing passenger volume by 20%, partnering with more than 75 travel agencies, Manpower companies, and consultancies. Implemented significant Business Development, Sales, and Marketing Strategies. General Manager: Windhorse Travel Nepal | Kathmandu, Nepal | Jan 2009– Feb 2010 • Oversaw business operations, team management, and partnerships with airlines, hotels, and transportation companies. Implemented significant Business Development, Sales, and Marketing Strategies, managing several national and international destinations. Travel Coordinator: AlphaZulu Holiday | Limassor, Cyprus; Athens, Greece | Apr 2005– Oct 2008 • Managed end-to-end travel arrangements, including bookings, visa processing, and itinerary planning, while maintaining strong relationships with vendors and clients. Successfully coordinated over 500+ travel itineraries, ensuring seamless customer experiences and achieving a 95% client satisfaction rate. Marketing Executive: Novel Institute | Pokhara, Nepal | Apr 2002– Dec 2003 • Developed and implemented strategic marketing plans, managed digital and print media campaigns, and collaborated with academic teams to promote programs effectively. Successfully designed and executed marketing campaigns that increased student enrolment by 25% within one academic year. Marketing Officer: Annapurna F.M | Pokhara, Nepal | Jan 2001– Apr 2002 • Developed and executed marketing strategies, managed client relationships, and coordinated advertising sales to drive revenue growth. Increased listener engagement by 20% through innovative on-air and off-air promotional campaigns. Professional Experience: Part-time Service Manager: Molly Malone's Irish Pub | Limassol, Cyprus | Jun 2007 - Aug 2008 • Oversaw daily operations, managed a team of 10 staff, and ensured exceptional guest experiences in a high-volume pub environment. Enhanced customer satisfaction by 20% through streamlined service processes and staff training. Sr. Waiter: ARSINOE BEACH HOTEL| Limassol, Cyprus | Mar 2006 - Jun 2008 • Delivered exceptional guest service, managed dining operations, and trained junior staff, contributing to a 20% increase in customer satisfaction scores. Waiter & Bar Tender: King Richard Hotel| Limassol, Cyprus | Apr 2004 - Jun 2006 • Delivered exceptional customer service, managed bar operations, and ensured seamless dining experiences, contributing to a 40% increase in guest satisfaction scores. Education - MBA (Marketing & HRM) | PGc (Hospitality & International Business) - Bachelor’s Degrees in Business Management (BBM) & Travel & Tourism Management (BTTM) Professional Certificates Negotiation Professional (American Negotiation Institute) | TEFL Certification | Project Management Certificate (IIBM) | Social Media Management (Meta) | Advanced Business Development: Communication and Negotiation (NASBA) | Hotel Demand Management: Breaking Down Today’s Commercial Silos (ESSEC Business School) | Management and Leadership: Growing as a Manager (The Open University) | Design-Led Strategy: Design thinking for business strategy and entrepreneurship (The University of Sydney) IT skills Opera and Crossover Hotel PMS | Jira Project Management System | Salesforce CRM & SAS | Microsoft Workspace | Microsoft Office 360 | Tableau: Business Intelligence and Analytics Software Professional Affiliations ILHA (International Luxury Hotel Association) | PATA (Pacific Asia Travel Association) | ASAP (American Society of Administrative Professionals) Languages: • • • Native: Nepali Fluent: English | Hindi Basic: Spanish Passion Meets Purpose Beyond the boardroom, I thrive on crafting narratives of empowerment. Whether mentoring rising talent or pioneering sustainable growth models, my ethos is rooted in creating ripples of impact that extend far beyond my immediate reach. For a future where strategy dances with creativity and ambition knows no bounds, I bring my essence to the table.