Diossalyn Cabrera Navarro

DIOSSALYN NAVARRO RELIABLE VIRTUAL ASSISTANT & TECH SUPPORT SPECIALIST HIRE ME | LET’S CONNECT Supporting businesses worldwide with 10+ years of experience in customer service, technical support, and back-office operations. About Me Hi! I’m Diossalyn, a dedicated Virtual Assistant and Tech Support Specialist with 10+ years of experience in customer service, IT helpdesk, chat support, and admin tasks. I’ve worked with international clients across BPO and IT industries—helping solve problems, manage data, and deliver excellent support. Reliable, tech-savvy, and detail-oriented—I’m here to help your business run smoother. Professional Experience - | Sitel Philippines Technical Support Specialist Handled inbound calls via AVAYA providing technical support for smart and non-smart TVs and network issues. Utilized knowledge base resources to resolve customer queries efficiently. - | IHG Customer Service Representative Managed inbound calls for hotel reservations and airline ticketing internationally. Assisted clients from diverse nationalities, answering inquiries for airlines, hotels and resorts worldwide. - | The Results Companies Retention Specialist Managed inbound calls using AVAYA and STARS for account opening and ticketing. Balanced call handling time with customer service and retention goals. Provided verbatim scripts for sales openings and deal closures. Handled escalations and resolved issues with irate customers. TeleTech Philippines- Chat Support / Back Office Agent Managed 3 concurrent live chats, delivering technical support for Australian telco accounts. Conducted outbound calls for additional assistance. Used SIEBEL and Salesforce for account management and ticketing. Extracted and processed daily client files using BOT tools. Applied credits to customer accounts and prepared detailed email and end-of-day reports. Compiled monthly and yearly performance reports using advanced MS Excel skills. - | Stefanini North America and APAC Information Technology Help Desk Technician Delivered IT end-user support via phone, email, and web chat. Used ServiceNow for ticket management and Genesys Cloud for call handling. Accessed remote systems using BeyondTrust and Amazon Workspaces for advanced troubleshooting. Services | Offer Technical Support & Troubleshooting Resolve technical issues for smart/non-smart TVs, networks, and IT equipment with step-by-step guidance. Customer Service & Support Handle inbound and outbound calls, chat, and email support with professionalism and empathy. Help Desk Support Provide IT help desk assistance including ticket management using tools like ServiceNow, Salesforce, and Siebel. Remote Desktop Assistance Perform remote troubleshooting and support via tools such as BeyondTrust and Amazon WorkSpaces. Account Management & Ticketing Open, manage, and update customer accounts and service tickets accurately and efficiently. Escalation Handling Manage difficult or irate customers to resolve conflicts and retain customer satisfaction. Data Reporting & Analysis Compile and deliver daily, monthly, and yearly reports using MS Excel and other MS Office tools. Multi-channel Support Simultaneously handle multiple chat sessions and calls, maintaining quality and response times. Process Automation Assistance Support automation tasks such as file extraction and credit application using bots and scripts. Let’s connect and discuss how I can help your business! Social Media Platforms Tools I use 📧 Email:- LinkedIn: [www.linkedin.com/in/diossalyn-navarro-] Availability: Open to work anytime – flexible with time zones and schedules. I can adjust to your preferred working hours.