DIOSSALYN NAVARRO
RELIABLE VIRTUAL ASSISTANT & TECH SUPPORT SPECIALIST
HIRE ME | LET’S CONNECT
Supporting businesses worldwide with 10+ years of experience in customer service, technical support, and back-office operations.
About Me
Hi! I’m Diossalyn, a dedicated Virtual Assistant and Tech Support
Specialist with 10+ years of experience in customer service, IT
helpdesk, chat support, and admin tasks. I’ve worked with
international clients across BPO and IT industries—helping solve
problems, manage data, and deliver excellent support. Reliable,
tech-savvy, and detail-oriented—I’m here to help your business run
smoother.
Professional Experience
- | Sitel Philippines
Technical Support Specialist
Handled inbound calls via AVAYA providing technical support for smart and non-smart TVs and network issues.
Utilized knowledge base resources to resolve customer queries efficiently.
- | IHG
Customer Service Representative
Managed inbound calls for hotel reservations and airline ticketing internationally.
Assisted clients from diverse nationalities, answering inquiries for airlines, hotels and resorts worldwide.
- | The Results Companies
Retention Specialist
Managed inbound calls using AVAYA and STARS for account opening and ticketing.
Balanced call handling time with customer service and retention goals.
Provided verbatim scripts for sales openings and deal closures.
Handled escalations and resolved issues with irate customers.
TeleTech Philippines-
Chat Support / Back Office Agent
Managed 3 concurrent live chats, delivering technical support for Australian telco accounts.
Conducted outbound calls for additional assistance.
Used SIEBEL and Salesforce for account management and ticketing.
Extracted and processed daily client files using BOT tools.
Applied credits to customer accounts and prepared detailed email and end-of-day reports.
Compiled monthly and yearly performance reports using advanced MS Excel skills.
- | Stefanini North America and APAC
Information Technology Help Desk Technician
Delivered IT end-user support via phone, email, and web chat.
Used ServiceNow for ticket management and Genesys Cloud for call handling.
Accessed remote systems using BeyondTrust and Amazon Workspaces for advanced troubleshooting.
Services | Offer
Technical Support & Troubleshooting
Resolve technical issues for smart/non-smart TVs, networks, and IT equipment with step-by-step guidance.
Customer Service & Support
Handle inbound and outbound calls, chat, and email support with professionalism and empathy.
Help Desk Support
Provide IT help desk assistance including ticket management using tools like ServiceNow, Salesforce, and Siebel.
Remote Desktop Assistance
Perform remote troubleshooting and support via tools such as BeyondTrust and Amazon WorkSpaces.
Account Management & Ticketing
Open, manage, and update customer accounts and service tickets accurately and efficiently.
Escalation Handling
Manage difficult or irate customers to resolve conflicts and retain customer satisfaction.
Data Reporting & Analysis
Compile and deliver daily, monthly, and yearly reports using MS Excel and other MS Office tools.
Multi-channel Support
Simultaneously handle multiple chat sessions and calls, maintaining quality and response times.
Process Automation Assistance
Support automation tasks such as file extraction and credit application using bots and scripts.
Let’s connect and discuss how I can help your business!
Social Media Platforms
Tools I use
📧 Email:-
LinkedIn: [www.linkedin.com/in/diossalyn-navarro-]
Availability: Open to work anytime – flexible with time zones and schedules.
I can adjust to your preferred working hours.