Diossalyn Cabrera Navarro

I am an experienced Customer Service and Technical Support professional with over eight years of solid background in the BPO and IT industries. Throughout my career, I’ve had the opportunity to work with global clients and well-known brands, providing world-class support through phone, chat, and email channels. My goal has always been to deliver excellent customer experiences while efficiently resolving issues and maintaining high satisfaction ratings.

My journey started at Sitel Philippines, where I supported customers with technical concerns about televisions and network connectivity. From there, I expanded my communication and service skills at InterContinental Hotels Group (IHG), assisting international guests with hotel reservations and travel-related inquiries. This role helped me develop strong interpersonal skills and taught me the importance of patience and empathy when dealing with different nationalities.

I later joined The Results Companies as a Retention Specialist, where I focused on customer retention and issue resolution. I handled escalations, dealt with irate customers, and ensured that every interaction ended on a positive note. Moving forward, I joined TeleTech Philippines as a Chat Support and Back Office Agent for an Australian telecommunications account. I became adept at multitasking through handling three concurrent chat sessions, using CRM tools such as Siebel and Salesforce, and generating daily and monthly performance reports using Microsoft Excel.

Currently, I’m working with Stefanini North America and APAC as an IT Help Desk Technician, supporting end users via phone, email, and chat. I troubleshoot system and software issues using tools like ServiceNow, Genesys Cloud, BeyondTrust, and Amazon Workspaces. This role has strengthened my technical foundation and enhanced my ability to work under pressure in a fast-paced, international environment.

I’m a quick learner who easily adapts to new tools and technologies. I take pride in being dependable, organized, and results-oriented. Whether working independently or as part of a team, I always aim to exceed expectations and provide efficient, high-quality support.

I am now looking for remote opportunities where I can bring my customer service expertise, technical knowledge, and problem-solving skills to help businesses provide seamless support experiences for their clients.