Diosdado Caliso

Contact- Diosdado Caliso Jr. www.linkedin.com/in/ diosdadocalisojr (LinkedIn) Virtual Assistant | B2B Client Acquisition | Lead Generation | Business Development | IT Service Delivery Analyst NCR - National Capital Region, Philippines Top Skills Summary Technical Support Virtual Assistant Lead Generation Certifications Cert Prep: ITIL® 3 Foundation IT Service Desk: Monitoring and Metrics Fundamentals Learn LinkedIn Sales Navigator Honors-Awards Top Performer - Technical Support Top Performer - Service Delivery Analyst I help businesses build their networks and create new opportunities in their niche. I am doing this job as a virtual assistant to help busy CEO, Coaches and Small Business Owners to lessen their workload and daily tasks. I can work with minimal supervision so you can focus on the bigger picture of your company. I always make sure to go beyond my client's expectations because that's what a good employee should be. ✔ We connect you with your ideal prospects so you can start a warm conversation. ✔ Get more profile views and engagement from your target group. ✔ We create statistics so you can follow your process leading up to closing the deal. ✔ Unleash the full potential of LinkedIn, build a strong profile and generate leads. ✔ No automation tools = 100% human-powered process = no risk. Here are List of my Skills and Services: - Customer Service Support (email, chat, social media) - Lead Generation - Live Chat Support - General Admin Support - Email handling and Calendar Management? Following up with clients/customers (sending thank you and other reminder emails) - File Management (organizing files using Dropbox, Google Drive, etc) - Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube) - Manage and update Social Media Accounts (content you provided) - Publish posts on your Blog, Social Media Accounts - Filter and reply to comments on your Social Media Accounts Page 1 of 4 - Answering support tickets - Moderate Facebook Groups I am willing to be trained, just provide training or video walkthrough how to do or perform the task and I can definitely perform and execute the tasks well :) For more information, you can send me an email or contact me directly here on LinkedIn. Phone: - Email:-skype: dado4real I am looking forward to working with you. Thanks. Experience JAQ Business Solutions Virtual Assistant January 2019 - Present Specialties: Lead Generation Client Prospecting Customer Service and Technical Support Email Management/Email Marketing Phone Support/Chat Support Appointment Setting Social Media Management Administrative tasks Sales FIS IT Service Delivery Analyst June 2016 - June 2019 (3 years 1 month) Identify incidents at risk of breaching Service Level Agreement (SLA) and escalate to the appropriate Tier 2 and Tier 3 Support to initiate issue resolution Page 2 of 4 in timely manner. Involved in more complex clients issues that are promptly addressed, documented and resolved promptly. Assist the Incident Management on gathering all necessary resolving groups and data for critical issues. • Provides training and knowledge transfer to members of the LOB core team • Manages workload, tasks, assessment, admin concerns, and training • Joins bridges with other resolver groups when needed for high priority tickets, and helps out with information gathering that can help with the resolution of the issue • Applies support skills such as log / script / reports investigation in order to determine root cause and/or solution. • Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches West Unified Communications Services Technical Support Representative II November 2014 - October 2015 (1 year) NCR - National Capital Region, Philippines • Deliver service and support to end-users using and operating automated call distribution phone software, via the Internet. • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients. • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Teleperformance Philippines Technical Support Professional Page 3 of 4 September 2013 - October 2014 (1 year 2 months) Manila • Ensured security metrics are being met by removing computer viruses and reinstalling operating system. • Provided timely resolution for technical support issues via e-mail, telephone and web cases and effectively assisting customers with their support needs. • Communicated effectively with peers to ensure that technical issues are addressed in a timely manner. Education Arellano University Bachelor's degree, Marketing/Marketing Management, General Page 4 of 4