Diosadel Jayoma

Diosadel Jayoma OPERATIONS MANAGER EXECUTIVE ASSISTANT GENERAL VA CONTACT- With over 7 years of experience as a multi-faceted professional, I bring a unique blend of project management, executive assistant, and general virtual assistant skills to any organization. As a highly organized and detail-oriented operations - manager, I have a proven track record of successfully delivering projects within set Cagayan de Oro, City executive assistant, I have demonstrated a strong ability to support senior leaders SKILLS Data Entry Lead Generation Organization of data and timelines, while effectively managing cross-functional teams. As an experienced and maintain a fast-paced, high-pressure work environment. And as a versatile virtual assistant, I have expertise in a variety of administrative tasks and a commitment to providing outstanding support to my clients. Whether working independently or as part of a team, I am confident in my ability to drive results and exceed expectations. EXPERIENCE files OPERATIONS/RECRUITMEMT MANAGER Leadership VA2U (Staffing Agency) SOP creation Excellent in interpersonal 2022 - Present Developing and implementing operational policies and procedures to streamline processes. and Communication skillls Coordinating and communicating with different departments to ensure Detail oriented Monitoring performance metrics and utilizing data analysis to identify Proficient in MS office, Providing leadership and guidance to team members, fostering a positive Google suite, Asana, they have the resources and support they need to meet their goals. areas for improvement and implement changes. work environment, and promoting collaboration and teamwork. Screening and interviewing candidates to evaluate their qualifications and Notion and Slack fit for open positions Basic graphic designing channels, and conducting reference checks Creating and managing job postings, sourcing candidates through various Negotiating salaries and benefits packages with successful candidates Developing and conducting onboarding programs for new hires. Building and maintaining a positive company image to attract top talent. Maintaining an up-to-date database of candidates and tracking the status of open positions Developing and executing business strategies to achieve growth and profitability targets. Generate weekly report to be sent tot the clients . Manage invoicing for clients through Stripe. Draft and prepare contracts for succesful hires and new partners. Diosadel Jayoma OPERATIONS MANAGER EXECUTIVE ASSISTANT GENERAL VA CONTACT- Cagayan de Oro, City SKILLS Data Entry EXPERIENCE EXECUTIVE ASSISTANT TO CEO DigitalXpansion (Digital Marketing Agency) 2021 - Present Database administration and Social media management Coordinating and scheduling meetings and conference calls, including preparation of agendas and minutes Lead Generation Providing high-level administrative support to agency Organization of data and Ensuring the confidentiality and security of sensitive executives and leadership team files information Leadership assigned by agency executives. SOP creation Performing other duties and responsibilities as LEAD GENERATION/DATA ENTRY Excellent in interpersonal DigitalXpansion and Communication skillls 2021 - Present Detail oriented Proficient in MS office, Google suite, Asana, Building and maintaining a database of potential customers and leads Qualifying leads to ensure they meet the criteria for a viable sales opportunity Continuously refining and improving lead generation Notion and Slack strategies and processes to maximize results Basic graphic designing social media pages Continuous outreach to leads via email, linkedIn, and GENERAL VIRTUAL ASSISTANT Go2 Careers 2021 - 2022 Qualifying leads and communicate with sales team to ensure the leads are being reached out. Enriching leads Manage task calendars of leaders and without overlapping schedules Ensure that prospects are getting follow-ups by reviewing previous conversation with the sales team. Diosadel Jayoma OPERATIONS MANAGER EXECUTIVE ASSISTANT GENERAL VA CONTACT- Cagayan de Oro, City SKILLS Data Entry Lead Generation EXPERIENCE PROJECT COORDINATOR/FINANCIAL AND ADMIN OFFICER Hydronet Consultant's Inc. 2019 - 2021 Take charge and prepare billing/s for every project. Coordinate and arrange meetings with clients and project engineers Take charge of report printing and binding Assist consultants in data research needed for the project Organization of data and Prepare timesheets and manning schedules for each files Organize and schedule public consultation meetings Leadership SOP creation Excellent in interpersonal and Communication skillls Detail oriented Proficient in MS office, Google suite, Asana, consultant. with the affected households for the proposed project. Projects handled: DPWH Region X - Cagayan De Oro City (January 2020 – Jan 2021) 19CSK00016 - Consulting Services for the Conduct of Expanded Master Plan and Feasibility Study of Urban Drainage and Improvement of Other Related Works in Eastern and Western Section of Cagayan De Oro City (Gusa-Bogo and Iponan), Municipality of Opol, Misamis Oriental. 19CSK00017 - Consulting Services for the Conduct of Masterplan and Feasibility Study and Other Related Works for Naawan, and Notion and Slack Manticao, Misamis Oriental. Basic graphic designing and Feasibility Study and Other Related Works for Salay River, 19CSK00018 - Consulting Services for the Conduct of Masterplan Salay Misamis Oriental. 19CSK00019 - Consulting Services for the Conduct of Masterplan and Feasibility Study and Other Related Works for Dangoan River, Medina, Misamis Oriental DPWH Region IV-A, CALABARZON, Quezon City, Philippines (January 2019 - December 2019) Contract ID No. 18CSD028 - Consulting Services for the Conduct of Master Plan and Feasibility Study of Flood Control and River Management of Calumpang River Basin, Batangas Province Diosadel Jayoma OPERATIONS MANAGER EXECUTIVE ASSISTANT GENERAL VA EDUCATION: TERTIARY: Bachelor of Science in Business administration major in Financial Management EXPERIENCE FRAUD AND RISK ANALYST JP Morgan Chase and Co. Nov 2015 - October 2018 I was a multi-skilled analyst, handling business card fraud, credit card fraud, and verified by Visa. Bukidnon State University Maintain excellent customer service 2010 - 2014 Maintain safe banking with clients Analyze client's account for a possible risk and make AWARDS: sure to stop loses before fraud happens Provide banking needs over the phone Take outbound and inbound call JP Morgan Chase and Co. Top Performer Specialist = 4 times TEAM COACH Teleperformance JP Morgan Chase and Co. Top Schedule Adherence - 4 times May 2014 - November 2015 Team Coach JP Morgan Chase and Co. Teleperformance Cebu, IT Park Top VCM Teleperformance Makati JP Morgan Chase and Co. Prepare the team’s refresher for every meeting (To help Perfect QA them with the company’s rules and to keep them JP Morgan Chase and Co. Demonstrating Great Customer Experience updated for every process change). Set meeting for every agent in one-on-one coaching; point out weaknesses to be addressed to help the agent reach his/her goal, discuss strengths, and help the agent to come to an action plan to improve it. REFERENCES Help the agent to reach and exceed their scorecard and goals. Prepare overall team report Dr. Danilo Jaque Managing Director | Hydronet Consultant's Inc. - Freetzie Inting Dumadag Supervisor JP Morgan Chase and Co. Cebu City- Handle questions from agents. Customer Service Representative Provide excellent customer service Provide assistance over the phone Offer the best solution for the client in every situation Go above and beyond in every situation