Dionne Agitsa

DIONNE AGITSA A highly adaptable project support, communicator, problem solver and cross-functional leader with a career narrative of driving business outcomes through effective training and quality management. At Sama, I learnt, trained and presided over quality checks for a number of projects. Moreover, I am best known for getting the work done in the most efficient manner. In short, you can depend on me for any project related support. KEY SKILLS WORK EXPERIENCE Quality Analyst Apr 2020 - Present Sama Responsible for ensuring that agents provide quality service and work in line with organizational objectives and clients requirements .Also responsible for compiling and sending reports to relevant stakeholders. Achievements. ● Coached and Trained 400+ Agents on clients guidelines successfully. ● Collaborated with the agents, team lead, and ensured that annotations meet project requirements with high-quality. ● Horned skills like project planning and decision making. ● Successfully helped improve the performance of weak agents. Quality Reviewer Jun 2019 - Mar 2020 Sama Responsible for quality reviewing of agents work output according to client guidelines from time to time . Achievements ● Learned new skills like interpersonal skills and Analytical skills. ● Expanded my knowledge on excel basics Agent Oct 2017 - June 2019 Sama Responsible for Writing product descriptions and titles and Classifying products into different categories according to client specifications and guidelines. Achievement: ● ● Awarded 3 certificates of top performer. Delivered great quality work during this period. AWARDS ● Certificate of top performer Sama (December 2018,March 2019 and April 2019) EDUCATION BACKGROUND Diploma in Project Management Alison Education company 2023 Diploma in community development Zetech University 2018 - 2019 OTHER CERTIFICATIONS Trainer of Trainers(TOT) -Alison Education Company.April 2023 Samasource Training Aug 2017 ● Machine Learning ● Digital Literacy ● Professional Communication ● Web Research Shining Hope For Communities (SHOFCO) Mar 2017 ● Budget Making Skills ● Improving personal attributes and attitudes ● Understanding Employability ● Developing positive work behaviors TECHNICAL SKILLS Microsoft,Excel Basics and Computer skills LANGUAGES English (fluent level) Swahili (fluent level) REFERENCES David karanja, Delivery manager sama Email-James Githinji Training manager sama Email:-Emma Chepkemoi Quality Manager Sama Email:- |Mobile:-, | Mobile:- | Mobile:-