Dionita Maderazo
No. 37 Sta Catalina Street,
Barangay Holy Spirit, Quezon City
Phone:-
E-mail:-
Objectives
With more than 20 years in the sales and marketing field, it has opened the privilege for me to know more about
people and invest my time in customer engagement. While skilled in documentation for customer-related and
marketing-related issues and administrative tasks, it has broadened my knowledge by learning how to deal with all
kinds of people in the digital marketing world. Customer assistance, lead generation, sales promotions, and relevant
roles have been my day to day objectives while coping and thriving with the changing times.
Education
Philippine School of Business Administration -)
Business Administration course
Experience (from present to previous)
Account Executive
(January 2019 to present)
The Inteligente Publishing, Inc. with the following duties:
Design a strategy and saturation tactic for the team;
Monitor the team of the target result in a specific area;
Close deals in a target amount per assigned area;
Event Finance Coordinator
(February 2017 to December 2018)
Prodigee Talent and Events Management with the following duties:
Resume: Dionita Maderazo
Generating leads to provide supplies and services for every event;
See to it that timeframe of ETD and ETA are properly monitored;
Monitor accounts receivable and payable;
Composition of contracts for every events.
Administrative Officer
(February 2016 to December 2016)
Golden Cronica Publishing, Inc. with the following duties:
Providing support to employees;
Manage the admin operation in the office;
Record all orders, stocks, deliveries of items;
Record receivables and payables of customer,
Fraud Prevention Specialist: Macy’s account
(July 2015 to December 2015)
Convergy’s (BPO) with the following duties:
Own customer issues, with strong decision making abilities and strong analytical skills;
Research and investigate suspicious activity to determine and take appropriate action to
deter and prevent fraud;
Documentation
Technical Support Representative: AT&T U-verse Account
(April 2015 – June 2015)
Teleperformance (BPO) with the following duties:
Taking calls from consumer in relation to cable connections and technical issues;
Assists consumer in their requests, complaints, and process in a timely manner;
Outbound call to make sure that issues were resolved.
Customer Service Representative: Amazon Account
(November 2014 – February 2015)
Expert Global Solutions with the following duties:
Taking calls of customers in relation to their order status;
Provided information as to the status of their orders;
Provided information and specifications of the orders/s placed online;
Answering customers’ questions, complaints, concerns and working to
to resolve their issues.
Consumer Service Representative: Wind Telecom Canadian Account
(February 2013 – December 2013)
Startek Inc. (BPO) with the following duties:
Up sell products and services offered by the company;
Help consumer acquire service or directs them to technical experts who can help with
telecommunication problems or issues;
Effectively address consumers’ complaint such as billing, personal information, and
other service needs;
Generate sales leads and make outbound calls to interested consumer with kindness,
honesty and respect.
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Resume: Dionita Maderazo
Account Executive
(June 2000 to January 2013)
Saint Bernadette Publishing House, Inc. with the following duties:
Coordinated with government’s Department of Education in CALABARZON IV-A;
Closing sales of textbooks to public schools in Rizal area;
Working with authors in the production of books in Rizal Dep-Ed;
Managing collection.
Government Employee for Public Service
Barangay Level and Local Government
1982 to 1986 Barangay Level as Secretary and Treasurer:
Acts as a personal secretary to Chief Officer: typing, filing, appointment/meeting setter;
Attends Chief Officer’s meeting to take minutes of the meeting;
Prepares yearly budget, do the presentation and attends deliberation of the Appropriation
Committee.
1987 to 1998 Local Government as Administrative Officer:
Provides administrative matter in a day-to-day work: attendance, managing stocks,
check proper correspondence, update of database and filing system, maintain orderly and
cleanliness environment;
Manage events internally and externally;
Attends meeting and sending reports;
Handles money matter for everyday expenses.
Skills Training
Skills and Efficiency Training (3 months)
Basic Computer Training (3 months)
Fashion Design and Dressmaking (6 months)
Skills
Computer literacy: MS Office, Social Media, Web Research
Lead Generation: Research
Communication: Customer Engagement
Personal information
Date of birth: August 2, 1958
Place of birth: Leyte
Civil Status: Single
Religion: Roman Catholic
Height: 155 cm
Weight: 61 kg
