Diomelito T. Daugdaug
Km. 3 Fatima Village, Bajada Street,
Davao City, Philippines 8000
- |-LinkedIn:
https://www.linkedin.com/in/diomelito-daugda
ug-60424b123/
Skype ID – live:diomej21
Personal Information
Date of birth
Nationality
Marital Status
: 5 September 1982
: Filipino
: Married
Education
2006 Bachelor of Science in Electronics and Communications Engineering
Cebu Institute of Technology – Cebu City, Philippines
Trainings & Certification
2006 Certificate in Consumer Electronics Technician
Technical Education and Skills Development Authority (TESDA) – Cebu City, Philippines
2006 Certificate in Computer Technician
Technical Education and Skills Development Authority (TESDA) – Cebu City, Philippines
2008 Certificate in Computer Network Administration
Technical Education and Skills Development Authority (TESDA) – Cebu City, Philippines
2008 Certificate in Industrial Motor Controls
Technical Education and Skills Development Authority (TESDA) – Cebu City, Philippines
Work Experience
August 27, 2017 – June 21, 2019 --------IT Team Leader (Zeald Ltd – New Zealand)
Dash10 Managed Services – Davao City, Philippines
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Oversees, manages, leads the day-to-day function of the IT team which also acts as the
Escalation team for client concern
Server management and maintenance of the production servers, local servers and networks.
Coordinate and delegates task to the IT/Systems Administrators to ensure services and SLAs are
met
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Conduct training to the Support team for new technologies and arising issues.
In charge of the Inventory and Procurement of IT devices and equipments
Updates SOPs if/when necessary to maintain and align with company goals and objectives.
Monitors team performance and motivates the team
August 26, 2015 – August 27, 2017 --------Website Administrator/Support Specialist/IT staff (Zeald Ltd –
New Zealand)
NEXT BPO Solutions/Dash10 Managed Services – Davao City, Philippines
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Collaborate with development teams to discuss, analyze, or resolve usability issues.
Identify or address interoperability requirements like domain and email hosting, DNS zone file
management, SSL certificate, etc.
Provide training or technical assistance in web site implementation or use for
Wordpress/WooCommerce and Zest.
Review or update web page content or links in a timely manner, using appropriate tools.
Monitors usage and performance, and troubleshoots and resolves issues as they arise.
Manage DNS records for pointing and hosting the domain name whether locally or via a
third-party hosting provider.
Assist in setting up emails on various email clients (i.e. MS Outlook, Android, etc)
Issue documentation and bugs logging for developers review
July 28, 2014 – August 8, 2015 --------------Technical Helpdesk Analyst (Marriot International IT Helpdesk)
Xerox Business Services Philippines Inc – Cebu City, Philippines
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Troubleshoots via the phone, email and remote desktop regarding the hardware, software, and
network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist
users.
Identifies, investigates and researches user questions and problems as well as isolating and
resolving information systems problems.
Serves as a technical adviser to users with complex systems issues by resolving or conferring
with technical personnel.
November 28, 2012 – March 28, 2014-----------Technical Support Professional Level 2
Stream Global Services Inc. – J Center Mall, Mandaue City, Cebu Philippines
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Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet (chat and email).
Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Gather customer’s information and determine the issue by evaluating and analyzing the
symptoms.
Organize ideas and communicate oral messages appropriate to listeners and situations. Follow
up and make scheduled call backs to customers where necessary.
June 15, 2010 – November 8, 2012 ----------Electrical/Instrumentation Technician
Port of Fujairah (Engineering & Maintenance Department) - Fujairah, United Arab Emirates
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Troubleshoot, repair and carry out routine maintenance in the oil terminal berth equipment
ranging from Kanon M
arine Loading Arms, EIM motorized valves & Marimatech QRH (quick
release hooks) as well as planned maintenance of our Hi-Rel UPS system.
Carry out servicing and repairing of electrical equipment e.g. generators, FDAS, control circuit
and mast light controls as per preventive maintenance schedule.
Carry out electrical PM and servicing of the starter motor of port loading equipment e.g.:
3T/5T/10T forklifts (Hyster & Komatsu) , mobile cranes (Cummins, Terex).
Responding to electrical equipment breakdowns in cooperation with the Operations
department.
Check and calibrate instruments for accuracy, fixing faults and arranging for replacements to be
installed.
Manage and do server maintenance in the SCADA system of the oil terminal berth as well as on
each networked-computer station.
Provide scheduled and non-scheduled preventive maintenance and troubleshooting to the Ship
loader and its conveyor system. Conducts routine check of all the fail-safe devices.
December 2006 – May 2009-----------Technical Support Representative
Sykes Asia Incorporated – Cebu City, Philippines
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Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Diagnose and resolve technical hardware and software issues involving digital cameras, portable
printers and internet connectivity.
Offer alternative solutions where appropriate with the objective of retaining customers’ and
clients’ business.
Career Highlights and Accomplishments
Stream Global Services Inc.:
Top 1 Agent for the Month of February (2014)
Xerox Business Services Philippines Inc.
Top 1 Agent (QA Audit Score-100%) [ November 2014]
Top 1 Agent (QA Audit Score-97%) [December 2014]
Top 1 Agent (QA Audit Score-100%) [ January 2015]
