Diogo Barrios
Apple Expert – Education & Consumer Technology
An Apple Expert, is dedicated to the Apple experience that always intends to transmit to
clients who visit the space, therefore has an innate empathy, a strong verbal and non-verbal
communication skills, namely be a good listener and be clear and concise, aiming, through of
resilience and matching with the resolution of people's problems using Apple technology,
always exceed expectations.
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Funchal, Madeira
Diogo Barrios
SOFT SKILLS
Time Management
PublicSpeech
Speech
Public
Teamwork
Problem Solving
Solving
Problem
Resilence
Spoken and Written
Communication
Negotiation
Data
DataAnalysis
Analysis
ContinuousLearning
Learning
Continuous
Professional
Professional
Responsability
Critical
CriticalThinking
Thinking
Initiative
Flexibility
Flexibility
Computing
LANGUAGES
English
French
PROFESSIONAL EXPERIENCE
Apple Expert
iStore, Apple Premium Reseller
11/2016 – Present
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Advise the Apple product according to the needs of the customers in order to meet their
expectations.
Sales development through upselling and cross-selling.
Develop Apple Education sales and inform their implementation in educational institutions.
Managing customer expectations with setting up Apple devices to ensure the best Apple experience.
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Telecommunications Store Seller
MEO, Altice Portugal
09/2015 – 11/2016
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Development of commercial functions and after-sales, focusing on the monthly goal outlined.
Concern about the quality of customer service in order to provide the customer with the best
experience in Store.
Customer appreciation, satisfying with solutions to your communications needs and solving all issues
that are problematic to the customer.
Telecommunications Retail/Business Former
MEO, Altice Portugal
06/2013 – 09/2015
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Development of commercial training functions in the classroom such as on-job for several channels,
specifically in MEO Stores (own and agents) and business sales force.
Active monitoring of the teams in the Stores.
Improvement of team spirit within each Store in order to improve commercial performance.
Telecommunications Store Coordinator
MEO, Altice Portugal
06/2012 – 09/2015
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Responsibility for organizing the Store with a team of 20 elements.
Follow-up of the evolution of the achievement of the monthly goals set by management.
Creation of mechanisms to increase the commercial performance of the team.
Improvement with the team to improve verbal and non-verbal communication to increase customer
satisfaction.
Telecommunications Store Seller
MEO, Altice Portugal
10/2010 – 06/2012
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Improvement of skills and commercial functions, market prospecting through telephone contact.
Optimization of all commercial information necessary to indicate the best solutions to customers
according to their needs.
Book Store Seller
Bertrand
10/2008 – 10/2010
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Development of commercial functions.
Customer Service
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EDUCATION
Master Degree in Statistics, Mathematics & Computing
Aberta University
10/2016 – Present
Postgraduate Studies in Statistics, Mathematics & Computing
Aberta University
10/2016 – 06/2018
16 out of 20
Degree in Economics
Madeira University
10/2008 – 06/2010
14 out of 20
Degree in Management
Madeira University
06/2006 – 06/2008
13 out of 20
ADITIONAL INFORMATION
Driving License
Carta B
06/2007
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