Diogo Fonte

Hello My name is Diogo Fonte Digital Marketing - https://www.linkedin.com/in/diogo-fonte?locale=en_US Education Bachelor's Public Relations Instituto Universitário da Maia - ISMAI 2008 – 2012 - Company Management and Organisation - Marketing and Advertising - Economy - Communication - Public Relations - Social Psychology High School IT/Management Instituto Profissional de Tecnologias Avançadas - IPTA 2005 – 2008 - Computers technology and systems - Software design methods and data systems management - Information technology with management skills - Operative Systems - Hardware - Software - Primavera - Visual Basic - Active Directory Certifications Google AdWords Display Google AdWords Fundamentals Google AdWords Mobile Google AdWords Video Google Digital Sales Google Ecommerce Analytics Google Analytics Individual Qualification Google Shopping Google Tag Manager Fundamentals Google Mobile Sites Advanced Google Analytics Google The Online Marketing Fundamentals Microsoft Bing Accredited Profissional IBM Blockchain Essentials HubSpot Inbound Marketing SEMrush PPC Essentials Marco Gouveia SEO & Google Ads Moz SEO Audit AdVenture Media Ultimate Google Ads Languages Portuguese Native English Bilingual Proficiency French Professional Working Spanish Elementary Proficiency Experience Digital Marketing Jan 2020 – Present - Project management Freelancer Digital Marketing Executive/Consultant Konekt Group Jun 2018 – Dec 2019 London, United Kingdom - Planning and implementing marketing strategies to achieve targets across several channels (Facebook, Twitter, LinkedIn, Google Ads/Analytics, Microsoft Ads, LinkedIn). Experience in web tracking, real-time bidding and re-marketing campaigns - Google Ads: Creation, management and optimization of campaigns - Social Paid Media (Facebook, Instagram, LinkedIn, Twitter): Creation, management and optimization of campaigns - Microsoft Ads: Creation, management and optimization of campaigns - Technical SEO - Google Tag Manager: Implementing the code, creation of events tracking - Google Analytics: Analyse all data in order to make well-informed decisions, goals, funnel creations - Content Management System - Landing Page Creation - e-commerce - Google Merchant - Google Data Studio - Web Development Ubisoft English Technical Support Arvato Jan 2018 – May 2018 Lisboa, Portugal - Address customer concerns, inquiries by interactions in a professional and friendly manner - Analyze customer-reported problems to determine and eliminate underlying issues. - Diagnose technical issues regarding the game, client installation, PC requirements, Dxdiag, MSinfo and Benchmarks - Use provided resources to research customer issues - Provide payment support for Ubisoft’s direct customers - Identify, analyze and escalate new issues per specified protocol - Use a computer to accurately record customer interactions or support transactions - Think creatively to resolve customer issues - Interact by organizing information and communicating effectively - Remain current in the field by acquiring game information, latest patch information, and industry-related news which impacts support - Participate in training and development activities - Act as a subject matter expert for assigned areas of knowledge - Interact with outside teams, when appropriate, professionally and efficiently to solve problems or share information - Salesforce - Omni tickets and queues - Game Expert Treasury Assistant NovaCâmbios Jan 2017 – Dec 2017 Paris, France - Customer service - Purchase and sale of currency - Delivery services to customers - Chest organization - Knowledge of various currencies - View and check the applied exchange rates - Money counting - Western Union - Cashier - Management of the financial flows of the company - Negotiations with various banks and financial institutions - Reports and re-evaluation plans - Foreign exchange risk management - Ensure the balance of the accounts of the company - Evaluate exchange rate risks - Management of spreads to apply on each currency - Responsible for purchases and sales of foreign currency to the bank and to customers - Back Office - Identify money laundering - Identify counterfeit notes - Knowledge of financial laws - IT management - IT support Sales Associated Burberry Coffee Specialist Nestlé Nespresso SA Oct 2016 – Dec 2016 Vila Nova de Gaia, Portugal - Set up the Boutique and contribute to the maintenance of the boutique appearance according to company policy - Provide customer care by welcoming the clients and identifying their needs for the maximization of the sales of all the Burberry products - Ensure accurate customer database by actively managing the database daily and permanently updating customer records - Deliver Boutique operations excellence by carrying sales of Burberry products presented in the Boutique to achieve individual and boutique targets - Inscribe new Boutique customers, open their account, present the Boutique and Site services - Comply with all safety and health-related corporate policies by ensuring safe working conditions in addition to making sure that the different areas in the Boutique are in accordance with the international guidelines - Account manager - Customer relationship management Oct 2015 – Sep 2016 Oporto, Portugal - Set up the Boutique and contribute to the maintenance of the boutique appearance according to company policy - Provide customer care by welcoming the clients and identifying their needs for the maximization of the sales of all the Nespresso products - Ensure accurate customer database by actively managing the database daily and permanently updating customer records - Deliver Boutique operations excellence by carrying sales of Nespresso products presented in the Boutique to achieve individual and boutique targets - Inscribe new Boutique customers, open their account, present the Boutique and Site services - Comply with all safety and health-related corporate policies by ensuring safe working conditions in addition to making sure that the different areas in the Boutique are in accordance with the international guidelines - Account manager - Customer relationship management - IT management Public Relations Eskada Club Jan 2015 – Sep 2015 Oporto, Portugal - PR - Events - VIP Reception - Guest Management Event manager and publicity Rádio Nova Era Jan 2014 – Dec 2014 Vila Nova de Gaia, Portugal - Event managing - New partnerships - Supervise operations and logistics