Dinna Mae Paras

DINNA MAE Z. PARAS Former CSR & Email Support Specialist Profile I am a 2nd-year BS Accountancy undergraduate. With 8 months of experience as a Technical Support Representative for Comcast and 1 year as an Email Support Specialist for PrettyLitter. Seeking to -- leverage my extensive background in customer relations. A keen eye for detail to excel in providing top-notch customer service and resolving inquiries efficiently. Isaiah St. Emily Homes, Cabantian, Buhangin, Davao City Work Experience Education 2022 Bachelor of Science in Accountancy 2023 – Email Support Specialist for PrettyLitter Assisting customers via email with clear and comprehensive techniques to gain satisfaction with the resolution provided. Tailor-fitting with customers' needs and listening to their University of Mindanao Digos College 2021 to 2023 Awesome CX feedback and suggestions to improve the quality of service. 2022 Teleperformance Philippines Technical Support Representative for Comcast Skills Improved communication skills to effectively interact Product Knowledge with customers over the phone. Multitasking connection for customer satisfaction and retention. Customer Relation Management Troubleshooting devices, cable, and internet 2021 Troubleshooting Service Crew | Barista Ticketing System Worked in a pioneering Milk Tea and Frappuccino company that served a wide range of customers in my locality. Communication I was trained to finish my work quickly and efficiently to Empathy Active Listening Problem Solving Dedication shorten customer’s waiting time- 4R’s Zamora Store Part-time Cashier I was working in my uncle’s grocery store while studying. I became independent and learned to manage my time Time Management wisely to balance work and studies. Language References English Filipino Deja Blend Co. Awesome CX Teleperformance Philippines Dave Cadelina/ Colleague Phone: - Email :- Andrew Tambiado/Supervisor Phone: - Email :-